Connect ManageEngine ServiceDesk Plus Cloud and SQL Server

Both apps 28ManageEngine ServiceDesk Plus Cloud 17SQL Server 11

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  New or Updated Row

  Triggers when a new row is added or modified.

• Trigger
  New or Updated Row (Custom Query)

  Fires for each new or changed row returned by a SELECT statement you write against the connected SQL Server database.

• Trigger
  New Row

  Triggers when you add a new row.

• Trigger
  New Table

  Fires when a new table appears in the connected SQL Server database.

• Action
  Add Row

  Add one row to a table on the connected SQL Server database.

• Action
  Delete Row

  Delete the rows in a table whose chosen column equals a value.

• Action
  Find Row

  Find the first row in a table whose chosen column matches a value.

• Action
  Find Rows via Custom Query

  Runs a SELECT statement you write against the connected SQL Server database and returns every row it matches.

• Action
  Find Row via Custom Query

  Runs a SELECT statement you write against the connected SQL Server database and returns the first row it matches.

• Action
  Run Custom Statement

  Runs a statement you write against the connected SQL Server database that changes data rather than returning rows, and reports how many rows it changed.

• Action
  Update Row

  Change column values on every row of a table whose chosen column matches a value.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.