Integration
Connect ManageEngine ServiceDesk Plus Cloud to Spike.sh
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Add alert rule in Spike.sh. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and Spike.sh to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud can start in Spike.sh
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Add alert rule in Spike.sh
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Spike.sh
Triggers and actions 2 triggers · 40 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- Acknowledge incident
Acknowledge one or more Spike.sh incidents by counter id or incident id.
- Add alert rule
Create a new alert routing/automation rule with conditions and actions.
- Add escalation
Creates a new escalation policy for a Spike.sh team, defining who is notified, through which channel, and how long to wait between steps.
- Add integration
Create a new integration for a team (source system that sends alerts into Spike).
- Add on-call
Create a new on-call schedule for a team.
- Add service
Create a new service in a team, with name and description.
- Create Incident
Creates a Spike incident through one of your integrations and sends alerts. The integration decides which service and escalation policy the incident is routed to.
- Delete alert rule
Archives (soft-deletes) a Spike alert rule so it no longer applies to incoming incidents.
- Delete escalation
Archives (soft-deletes) a Spike escalation policy by its ID.
- Escalate incident
Escalates one or more Spike incidents to the next step of their escalation policy.
- Get escalation
Get escalation policy details by id.
- Get incident
Fetch a single incident by counter id.
- Get integration
Fetches an integration by its token, including its name, type, service, escalation settings and webhook URL. An error occurs if the integration is not found.
- Get service
Get a Spike service's details, along with its incidents and open-incident count.
- List alert rules
Lists all alert rules (enabled and disabled) configured for a Spike team.
- List escalations
Lists the escalation policies that belong to a Spike team.
- List incidents
Lists the incidents for a Spike.sh team.
- List on-calls
Lists the on-call schedules for a team.
- List services
Lists the services in a Spike team.
- List teams
Lists every team in your Spike organisation. Use a team's ID from here wherever other Spike actions ask for a team.
- Resolve incident
Resolve one or more incidents by counter id array.
- Update alert rule
Replace an existing Spike alert rule's name, conditions and actions.
- Update escalation
Replaces an existing escalation policy's name, steps and start delay. The whole policy is replaced, so send every step you want to keep.
- Update on-call
Updates an on-call schedule's name and/or moves it to another team. Rotations and layers are not changed by this action.
- Update service
Updates the name and/or description of an existing Spike.sh service.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
ManageEngine ServiceDesk Plus Cloud and Spike.sh, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Spike.sh when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of Spike.sh's 25 actions, including Create Incident, Update alert rule, Update escalation and Update on-call. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Spike.sh to ManageEngine ServiceDesk Plus Cloud?
Spike.sh has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads Spike.sh's API documentation and adds it.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Spike.sh?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and Spike.sh without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.