Connect ManageEngine ServiceDesk Plus Cloud and Sendinblue

Both apps 41ManageEngine ServiceDesk Plus Cloud 17Sendinblue 24

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  New contact

  Fires when a new contact is created in Brevo, delivered via a Brevo account webhook subscribed to the "contact created" (contactUpdated/contact) event on Accounts and Settings > Webhooks. Concrete delivery mechanism to be classified during implementation.

• Trigger
  Updated contact

  Fires when an existing contact is updated, delivered via a Brevo account webhook subscribed to the contact-updated event. Concrete delivery mechanism to be classified during implementation.

• Action
  Add contact

  Adds a new contact

• Action
  Add contact attribute

  Creates a new contact attribute in Brevo (Sendinblue) under the chosen category and name.

• Action
  Add contact to list

  Adds existing Brevo contacts to a contact list, identified by email address, external ID or contact ID.

• Action
  Add email campaign

  Create an email marketing campaign.

• Action
  Add event

  Records a custom event against a Brevo contact, optionally updating contact attributes and attaching event properties.

• Action
  Add list

  Creates a new, empty contact list inside a Brevo folder.

• Action
  Add sender

  Creates a new email sender in Brevo. Brevo sends a verification email to the sender address; the sender must be verified before it can be used in campaigns.

• Action
  Delete contact

  Delete a contact.

• Action
  Delete email campaign

  Deletes an email campaign that has not been scheduled.

• Action
  Delete list

  Delete a contact list.

• Action
  Get contact

  Fetches a contact by email, ID, SMS number or external ID. An error occurs if the contact is not found.

• Action
  Get email campaign

  Get an email campaign's report/details by id.

• Action
  Get list

  Retrieve the details of a Brevo contact list by its ID, including name, folder, subscriber counts and campaign statistics.

• Action
  List contact attributes

  Lists all contact attributes defined in the Brevo account, grouped by category.

• Action
  List contacts

  Returns all contacts in the Brevo account, optionally filtered by dates, contact IDs, list or segment, or an attribute value.

• Action
  List lists

  Lists all contact lists in the Brevo account.

• Action
  List senders

  Lists the email senders in your Brevo account, optionally filtered by domain or dedicated IP.

• Action
  List transactional emails

  Lists transactional emails sent from your Brevo account, filtered by recipient email, template, or message ID. Covers the past 30 days unless a start and end date are given.

• Action
  Send transactional email

  Sends a transactional email to one or more recipients, using inline HTML/text content or a saved Brevo template.

• Action
  Update contact

  Update an existing contact's attributes/lists.

• Action
  Update email campaign

  Update an email campaign.

• Action
  Update list

  Updates an existing Brevo contact list's name and/or moves it to a different folder.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.