Connect ManageEngine ServiceDesk Plus Cloud and ProSMS.se

Both apps 37ManageEngine ServiceDesk Plus Cloud 17ProSMS.se 20

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  New Contact

  Triggers when a new contact is added to the account.

• Trigger
  New Group

  Triggers when a new contact group is created.

• Action
  Add Mobile Number to SMS Group

  Adds a phone number to an SMS group.

• Action
  Create Contact

  Creates a contact with a phone number and name, optionally placing it in a group.

• Action
  Create New Group

  Creates a new contact group.

• Action
  Delete Contact

  Deletes a contact by its ID or phone number.

• Action
  Delete Group

  Deletes a group. Only empty groups can be deleted.

• Action
  Delete Scheduled SMS

  Deletes future scheduled SMS messages that share a batch ID or your reference.

• Action
  Get Contact by ID

  Returns a contact and the groups it belongs to, by contact ID.

• Action
  Get Contact by Phone Number

  Returns a contact and the groups it belongs to, by phone number.

• Action
  Get Credit Balance

  Returns the account's remaining SMS credit balance.

• Action
  List Contacts

  Returns the account's contacts, a page at a time.

• Action
  List Groups

  Returns all contact groups with their member counts.

• Action
  List Sender Names

  Returns the sender names approved on the account.

• Action
  List SMS Log

  Returns sent and scheduled SMS messages from up to the last 3 months, filtered by receiver, dates, reference or batch.

• Action
  Remove Contact from Group

  Removes a phone number from a group without deleting the contact.

• Action
  Send Group SMS

  Sends an SMS to every contact in a group.

• Action
  Send SMS

  Sends an SMS to one recipient phone number from one of your approved sender names.

• Action
  Update Contact

  Updates a contact's name or phone number, found by its current phone number.

• Action
  Update Group

  Renames a group.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.