Integration
Connect ManageEngine ServiceDesk Plus Cloud and PassEngine
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Send pass email in PassEngine, or New Client in PassEngine to Add request task in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and PassEngine to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud and PassEngine can do together
From ManageEngine ServiceDesk Plus Cloud to PassEngine
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Send pass email in PassEngine
From PassEngine to ManageEngine ServiceDesk Plus Cloud
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and PassEngine
Triggers and actions 6 triggers · 26 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- New Client
Triggers when a new client is created.
- New Pass
Triggers when a new pass is created in PassEngine.
- Pass Scanned
Triggers each time a pass is successfully scanned, with the pass code, scan result, location and the operator who scanned it.
- Pass Status Changed
Triggers when a pass status changes (active, used, expired, revoked).
- Activate Pass
Reactivates a pass, setting its status back to active and notifying wallet apps.
- Create Client
Creates a client (customer) in PassEngine with a name and optional email, phone and internal notes.
- Create Pass
Creates a new single-use or multi-use pass, optionally attached to a client and emailed to a recipient. Returns the new pass with its code and public link.
- Get client
Returns a single client (customer) by ID, including their name, email, phone and notes.
- Get pass
Returns a pass by its ID, including its custom fields, attached client, recent email deliveries and public URL.
- List clients
Returns the clients in your PassEngine account, optionally filtered by name, email or phone.
- List passes
Returns the passes in your PassEngine account, optionally filtered by name/code text or status.
- Revoke Pass
Revokes a pass so it can no longer be scanned, and notifies wallet apps of the change.
- Scan Pass
Scans (redeems) a pass by its code, validating its status, validity dates and usage limits, and records the scan. Returns whether the scan succeeded and, if not, why.
- Send pass email
Emails an existing pass to a recipient. Returns the queued email delivery with its status.
- Update Pass
Updates an existing pass's label, note, status, scan limit, validity dates or custom fields. Changing the status notifies subscribers that the pass status changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
ManageEngine ServiceDesk Plus Cloud and PassEngine, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in PassEngine when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of PassEngine's 11 actions, including Create Client, Create Pass, Send pass email and Update Pass. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from PassEngine to ManageEngine ServiceDesk Plus Cloud?
Yes. When something happens in PassEngine, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: PassEngine's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or PassEngine?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and PassEngine without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.