Integration
Connect ManageEngine ServiceDesk Plus Cloud and Partnero
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Create a New Customer in Partnero, or Customer Created in Partnero to Add request task in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and Partnero to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud and Partnero can do together
From ManageEngine ServiceDesk Plus Cloud to Partnero
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Create a New Customer in Partnero
From Partnero to ManageEngine ServiceDesk Plus Cloud
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Partnero
Triggers and actions 10 triggers · 27 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- Customer Created
Triggers when a new customer is created in Partnero.
- Customer Deleted
Triggers when a customer is deleted in Partnero.
- Customer Updated
Triggers when a customer is updated in your Partnero program.
- Partner Created
Triggers when a new partner is created in your Partnero program.
- Partner Deleted
Triggers when a partner is deleted from your Partnero program.
- Partner Updated
Triggers when a partner is updated in your Partnero program.
- Transaction Created
Triggers when a new transaction is recorded in your Partnero program.
- Transaction Deleted
Triggers when a transaction is deleted (refunded) in Partnero.
- Archive Partner
Archives (soft-deletes) a partner so they lose portal access; the partner can be restored later.
- Create a New Customer
Creates a customer in your Partnero affiliate program and attributes them to a partner for commission tracking.
- Create a New Partner
Creates a new affiliate partner in your Partnero program and returns the partner record, including its referral link.
- Create a New Transaction
Records a sales transaction for a customer so Partnero calculates the referring partner's commission. Can optionally create the customer in the same call.
- Delete Existing Customer
Deletes an existing customer from your Partnero program by their customer key.
- Delete Existing Partner
Deletes an existing partner from your Partnero program.
- Delete Existing Transaction
Deletes an existing transaction in your Partnero program by its key.
- Find Partner
Finds a partner in your Partnero program by partner ID and returns their details, referral statistics, commissions and referral links.
- Get Transaction
Returns a single transaction by its key.
- Restore Partner
Restores a previously archived partner and reactivates their portal access.
- Update Existing Customer
Updates an existing customer's name, email, key or tags in your Partnero program.
- Update Existing Partner
Updates an existing partner's name, email, password, referral key or tags in your Partnero program.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
ManageEngine ServiceDesk Plus Cloud and Partnero, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Partnero when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of Partnero's 12 actions, including Create a New Customer, Create a New Partner, Create a New Transaction and Update Existing Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Partnero to ManageEngine ServiceDesk Plus Cloud?
Yes. When something happens in Partnero, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: Partnero's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Partnero?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and Partnero without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.