Integration
Connect ManageEngine ServiceDesk Plus Cloud and Parseur
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Create Document in Parseur, or New Document Export Failed in Parseur to Add request task in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and Parseur to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud and Parseur can do together
From ManageEngine ServiceDesk Plus Cloud to Parseur
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Create Document in Parseur
From Parseur to ManageEngine ServiceDesk Plus Cloud
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Parseur
Triggers and actions 8 triggers · 25 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- New Document Export Failed
Triggered when Parseur fails to export a document to its destination.
- New Document Not Processed
Triggered when Parseur receives a document it cannot extract data from, so you can follow it up.
- New Document Processed
Triggered when Parseur finishes extracting data from a document, with the extracted fields.
- New Document Processed (With List Items)
Triggered when Parseur finishes extracting data from a document, including any table or list fields it found (line items, rows).
- New Mailbox
Triggers when a new mailbox is created in your Parseur account. Returns the mailbox's name, email prefix, AI engine and document counts.
- New Table Field Processed
Triggers once for every row of a table or list field when Parseur finishes processing a document. Returns the row's values along with the document and mailbox it came from.
- Create Document
Sends text or HTML content to a Parseur mailbox as a new document, so Parseur can extract its data. Returns the new document's ID.
- Create Document From File
Uploads a file (PDF, DOCX, image and so on) to a Parseur mailbox as a new document, so Parseur can extract its data. Returns the new document's ID.
- Delete Document
Deletes a document from Parseur by its ID.
- Delete Mailbox
Deletes a Parseur mailbox and everything in it. This cannot be undone.
- Get Document
Returns one document from Parseur by its ID, including its processing status and the data Parseur extracted from it.
- Get Mailbox
Returns one Parseur mailbox by its ID, with its email address, document counts and settings.
- List Documents
Returns the documents in Parseur, optionally narrowed to one mailbox or one processing status.
- List Mailboxes
Returns the mailboxes in your Parseur account, with the email address to send documents to and how many documents each holds.
- Reprocess Document
Sends an existing document back through parsing, for example after you update its template. Returns the document's ID, name and processing status.
- Update Mailbox
Updates a Parseur mailbox's settings. Only the values you supply are changed — anything you leave blank keeps its current setting.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
ManageEngine ServiceDesk Plus Cloud and Parseur, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Parseur when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of Parseur's 10 actions, including Create Document, Create Document From File, Update Mailbox and Get Document. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Parseur to ManageEngine ServiceDesk Plus Cloud?
Yes. When something happens in Parseur, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: Parseur's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Parseur?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.