--- title: "Connect ManageEngine ServiceDesk Plus Cloud and PaintScout - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Add deal\" in PaintScout." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-paintscout" --- # Connect ManageEngine ServiceDesk Plus Cloud and PaintScout When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Add deal** in [PaintScout](https://apiant.ai/connections/paintscout), or **Contact Created** in PaintScout to **Add request task** in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions PaintScout **5** triggers PaintScout **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and PaintScout to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud and PaintScout can do together ### From ManageEngine ServiceDesk Plus Cloud to PaintScout - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add deal** in PaintScout - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add task** in PaintScout ### From PaintScout to ManageEngine ServiceDesk Plus Cloud - When **Contact Created** in PaintScout then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **Invoice Status Changed** in PaintScout then **Add request note** in ManageEngine ServiceDesk Plus Cloud Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and PaintScout ## Triggers and actions 7 triggers · 34 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Trigger **Contact Created** Triggers when a new contact is created in PaintScout. - Trigger **Invoice Sent** Triggers when an invoice is sent to a customer, including when an invoice is re-sent. - Trigger **Invoice Status Changed** Triggers when an invoice's status changes, delivering the invoice with its new status. - Trigger **Quote Status Changed** Triggers when a quote's status changes, for example when it is sent, accepted or declined. - Trigger **Quote Tag Added** Triggers when a tag is added to a quote, optionally only for one specific tag. - Action **Add company** Creates a new company in PaintScout with its name, contact details, address, lead source, owner and tags. - Action **Add deal** Creates a new deal in PaintScout, with its contact, job address, pipeline stage and value. - Action **Add note** Adds a note to a PaintScout contact, deal or company and returns the new note. - Action **Add task** Creates a task in PaintScout, optionally linked to a deal and assigned to a user. - Action **Create Contact** Creates a new contact in PaintScout with names, email, phone numbers, address, lead source, owner, note and tags. - Action **Create Quote** Creates a new quote in PaintScout for a contact, with its job address, notes, pricing adjustments and tags. - Action **Find companies** Returns the companies that match a search filter, such as a name, email or city. - Action **Find Contact** Returns up to 100 contacts that match the search you specify, such as an email address, name or company. - Action **Find deals** Returns the deals that match a search filter, such as a deal name, pipeline, stage or lead source. - Action **Find Invoice** Returns the invoices that match a search, such as a status, invoice number, contact name or date range. - Action **Find Quote** Returns the quotes that match a search filter, such as a quote number, status or contact name. - Action **Get contact** Returns a single PaintScout contact by its ID, including name, company, email, phone, address, lead source, owner and tags. - Action **Get deal** Returns a single PaintScout deal by its ID, including its contact, job address, pipeline stage, value, tags, linked quotes and invoices, and job costing. - Action **Get invoice** Returns a single PaintScout invoice with its contact, line items, payments, taxes, discounts and totals. Can optionally return the work-order view, which includes per-item material costs. - Action **Get quote** Returns a single PaintScout quote by its ID, including contact, job address, totals, tax, discount, payments, tags and customer-view links. - Action **Update company** Updates an existing PaintScout company's name, contact details, address, lead source, owner or tags. Fields left blank are not changed. - Action **Update Contact** Updates an existing PaintScout contact's name, contact details, address, lead source, owner, note and tags. Fields left blank keep their current values. - Action **Update deal** Updates an existing deal in PaintScout — its name, contact, job address, pipeline and stage, lead source, owner, tags and job costing. Fields left blank are not changed. - Action **Update task** Updates an existing task in PaintScout, such as its title, owner, notes, start time or completion status. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **PaintScout** PaintScout helps estimate & sell painting jobs.](https://apiant.ai/connections/paintscout) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into PaintScout - [ **HubSpot to PaintScout** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-paintscout) - [ **Google Sheets to PaintScout** Google Sheets](https://apiant.ai/connect/google-sheets-to-paintscout) - [ **Gmail to PaintScout** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-paintscout) - [ **Google Calendar to PaintScout** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-paintscout) - [ **Google Drive to PaintScout** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-paintscout) - [ **Mailchimp to PaintScout** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-paintscout) Questions ## ManageEngine ServiceDesk Plus Cloud and PaintScout, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PaintScout when something happens in ManageEngine ServiceDesk Plus Cloud? Any of PaintScout's 19 actions, including Create Contact, Create Quote, Update company and Update Contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PaintScout to ManageEngine ServiceDesk Plus Cloud? Yes. When something happens in PaintScout, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: PaintScout's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or PaintScout? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and PaintScout without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.