Connect ManageEngine ServiceDesk Plus Cloud and PaintScout

Both apps 41ManageEngine ServiceDesk Plus Cloud 17PaintScout 24

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  Contact Created

  Triggers when a new contact is created in PaintScout.

• Trigger
  Invoice Sent

  Triggers when an invoice is sent to a customer, including when an invoice is re-sent.

• Trigger
  Invoice Status Changed

  Triggers when an invoice's status changes, delivering the invoice with its new status.

• Trigger
  Quote Status Changed

  Triggers when a quote's status changes, for example when it is sent, accepted or declined.

• Trigger
  Quote Tag Added

  Triggers when a tag is added to a quote, optionally only for one specific tag.

• Action
  Add company

  Creates a new company in PaintScout with its name, contact details, address, lead source, owner and tags.

• Action
  Add deal

  Creates a new deal in PaintScout, with its contact, job address, pipeline stage and value.

• Action
  Add note

  Adds a note to a PaintScout contact, deal or company and returns the new note.

• Action
  Add task

  Creates a task in PaintScout, optionally linked to a deal and assigned to a user.

• Action
  Create Contact

  Creates a new contact in PaintScout with names, email, phone numbers, address, lead source, owner, note and tags.

• Action
  Create Quote

  Creates a new quote in PaintScout for a contact, with its job address, notes, pricing adjustments and tags.

• Action
  Find companies

  Returns the companies that match a search filter, such as a name, email or city.

• Action
  Find Contact

  Returns up to 100 contacts that match the search you specify, such as an email address, name or company.

• Action
  Find deals

  Returns the deals that match a search filter, such as a deal name, pipeline, stage or lead source.

• Action
  Find Invoice

  Returns the invoices that match a search, such as a status, invoice number, contact name or date range.

• Action
  Find Quote

  Returns the quotes that match a search filter, such as a quote number, status or contact name.

• Action
  Get contact

  Returns a single PaintScout contact by its ID, including name, company, email, phone, address, lead source, owner and tags.

• Action
  Get deal

  Returns a single PaintScout deal by its ID, including its contact, job address, pipeline stage, value, tags, linked quotes and invoices, and job costing.

• Action
  Get invoice

  Returns a single PaintScout invoice with its contact, line items, payments, taxes, discounts and totals. Can optionally return the work-order view, which includes per-item material costs.

• Action
  Get quote

  Returns a single PaintScout quote by its ID, including contact, job address, totals, tax, discount, payments, tags and customer-view links.

• Action
  Update company

  Updates an existing PaintScout company's name, contact details, address, lead source, owner or tags. Fields left blank are not changed.

• Action
  Update Contact

  Updates an existing PaintScout contact's name, contact details, address, lead source, owner, note and tags. Fields left blank keep their current values.

• Action
  Update deal

  Updates an existing deal in PaintScout — its name, contact, job address, pipeline and stage, lead source, owner, tags and job costing. Fields left blank are not changed.

• Action
  Update task

  Updates an existing task in PaintScout, such as its title, owner, notes, start time or completion status.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.