Connect ManageEngine ServiceDesk Plus Cloud and ONLYOFFICE DocSpace

Both apps 44ManageEngine ServiceDesk Plus Cloud 17ONLYOFFICE DocSpace 27

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  File Created

  Triggers when a new file is created in the selected DocSpace folder or room.

• Trigger
  File Created in My Documents

  Triggers when a new file is created in your My documents section.

• Trigger
  Folder Created

  Triggers when a new folder is created inside the selected folder or room.

• Trigger
  Folder Created in My Documents

  Triggers when a new folder is created in your My Documents section.

• Trigger
  Room Archived

  Triggers when a room is moved to the Archive section of your DocSpace.

• Trigger
  Room Created

  Triggers when a new room is created in the DocSpace portal.

• Trigger
  User Added

  Triggers when a new user is added to the DocSpace portal.

• Trigger
  User Joined

  Triggers when a user joins the DocSpace portal by activating their account.

• Action
  Archive Room

  Moves a DocSpace room to the Archive section.

• Action
  Create File

  Creates a new document, spreadsheet or presentation file in a DocSpace folder or room.

• Action
  Create File in My Documents

  Creates a new blank document, spreadsheet or presentation in your My documents section.

• Action
  Create Folder

  Creates a new folder with the given title inside a folder or room.

• Action
  Create Folder in My Documents

  Creates a new folder in your My Documents section.

• Action
  Create Room

  Creates a new room in the DocSpace Rooms section and returns the room's information.

• Action
  Delete Folder

  Deletes a folder in DocSpace. The deletion runs as a background file operation, which is returned.

• Action
  Delete Folder From My Documents

  Deletes a folder from My Documents in ONLYOFFICE DocSpace.

• Action
  Download File

  Returns a temporary pre-signed download link for a DocSpace file.

• Action
  Download File From My Documents

  Returns a temporary download link for a file in My Documents.

• Action
  Find User by Email

  Finds a DocSpace user by email address and returns their profile.

• Action
  Get External Link

  Returns the primary external (public share) link of a DocSpace room.

• Action
  Get Room Access List

  Returns the list of users, groups and links that have access to a room, with their access rights.

• Action
  Invite User

  Invites a person to the DocSpace portal by email with the chosen user role.

• Action
  Search File

  Searches a DocSpace folder or room for files whose title matches the given text.

• Action
  Search Folder

  Searches a DocSpace folder or room for subfolders whose name matches the given text and returns the matches.

• Action
  Share Room

  Shares a room with a person by email or user id, giving them the chosen access level, and optionally sends them a notification.

• Action
  Upload File

  Uploads a file from a URL into a chosen DocSpace folder or room.

• Action
  Upload File to My Documents

  Uploads a file to your My documents section in ONLYOFFICE DocSpace.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.