Integration
Connect ManageEngine ServiceDesk Plus Cloud and Nextiva
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Send Email Response in Nextiva, or New Missed Call in Nextiva to Invoke API Call in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and Nextiva to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud and Nextiva can do together
From ManageEngine ServiceDesk Plus Cloud to Nextiva
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Send Email Response in Nextiva
From Nextiva to ManageEngine ServiceDesk Plus Cloud
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Nextiva
Triggers and actions 6 triggers · 28 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- New Missed Call
Triggers when a call is missed in Nextiva.
- New Received Call
Triggers when an incoming call is received in Nextiva.
- New Voicemail
Triggers when a new voicemail is received in Nextiva.
- New Workitem
Triggers when a new workitem (call, text or email) is created in Nextiva.
- Get Conversation
Returns a Nextiva conversation together with its workitems.
- Get Unread Counts
Returns the number of unread conversations, mentions, calls and voicemails.
- Get Workitem
Returns one Nextiva workitem (a call, text or email) by its ID.
- Hang Up Call
Ends an active Nextiva call.
- Hold Call
Puts an active Nextiva call on hold.
- List Conversations
Returns conversations in the Nextiva account.
- List Workitems
Returns workitems (calls, texts, emails) in the Nextiva account.
- Mute Call
Mutes an active Nextiva call.
- Send Email Response
Sends an email reply on a Nextiva email workitem.
- Send SMS
Sends an outbound SMS message from Nextiva.
- Transfer Workitem to Agent
Transfers a Nextiva workitem to another agent.
- Transfer Workitem to Inbox
Transfers a Nextiva workitem to an inbox (queue).
- Unmute Call
Unmutes a muted Nextiva call.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
ManageEngine ServiceDesk Plus Cloud and Nextiva, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Nextiva when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of Nextiva's 13 actions, including Send Email Response, Send SMS, Get Conversation and Get Unread Counts. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Nextiva to ManageEngine ServiceDesk Plus Cloud?
Yes. When something happens in Nextiva, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: Nextiva's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Nextiva?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and Nextiva without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.