--- title: "Connect ManageEngine ServiceDesk Plus Cloud to Neon Postgres - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Add project\" in Neon Postgres." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-neon-postgres" --- # Connect ManageEngine ServiceDesk Plus Cloud to Neon Postgres When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Add project** in [Neon Postgres](https://apiant.ai/connections/neon-postgres). Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **14** actions Neon Postgres **29** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and Neon Postgres to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud can start in Neon Postgres - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add project** in Neon Postgres - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add branch** in Neon Postgres Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Neon Postgres ## Triggers and actions 2 triggers · 43 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Action **Add branch** Create a new branch in a Neon project. - Action **Add compute endpoint** Creates a compute endpoint (a Neon compute instance) on a branch of a Neon project. A branch can have one read-write endpoint and multiple read-only endpoints. - Action **Add database** Creates a new Postgres database in a Neon project branch, owned by an existing role. - Action **Add project** Creates a new Neon Postgres project with its default branch, database, role and compute, and returns the project along with its connection details. - Action **Add role** Creates a Postgres role in the specified Neon project branch. Connections to the branch's active compute are dropped while the change applies. - Action **Delete branch** Delete a branch by project_id and branch_id. - Action **Delete compute endpoint** Deletes a compute endpoint from a Neon project. Existing connections to the compute are dropped. If the compute does not exist or was already deleted, the step still succeeds with an empty result. - Action **Delete database** Deletes the specified database from a branch of a Neon project. - Action **Delete project** Deletes a Neon project and all its branches, compute endpoints, databases and roles. The project can be recovered within 7 days. - Action **Delete role** Deletes the specified Postgres role from a Neon branch. - Action **Get branch** Retrieves details of a branch in a Neon project. - Action **Get compute endpoint** Retrieve details about a compute endpoint. - Action **Get connection URI** Retrieve a Postgres connection URI for a database/role/branch/endpoint combination. - Action **Get database** Retrieves details of a database on a Neon project branch. - Action **Get project** Retrieves the details of a Neon project, including its settings, compute configuration, history retention, owner and current usage metrics. - Action **Get role** Retrieves details about a Postgres role (user) on a Neon branch. - Action **Get role password** Retrieves the password for a Postgres role on a Neon branch. - Action **List branches** Retrieve a list of branches for a Neon project. - Action **List compute endpoints** Lists the compute endpoints (Neon compute instances) in a project. - Action **List databases** Lists the databases on a branch of a Neon project. - Action **List operations** Lists the operations (asynchronous actions such as starting a compute or creating a branch) Neon performed on a project. Operations older than 6 months may no longer be available. - Action **List projects** Lists the Neon projects accessible to the connected account, optionally filtered by name/ID or organization. - Action **List roles** Lists the Postgres roles on a Neon project branch. - Action **Start compute endpoint** Start (resume) a suspended compute endpoint. - Action **Suspend compute endpoint** Suspends the specified Neon compute endpoint (scales it to zero). - Action **Update branch** Update a branch's properties (e.g. name, protected) by project_id and branch_id. - Action **Update compute endpoint** Updates an existing compute endpoint in a Neon project by ID. - Action **Update database** Updates the name or owner of a database on a Neon project branch. - Action **Update project** Update settings for a Neon project by project_id. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **Neon Postgres** Serverless PostgreSQL database platform offering instant branching, autoscaling, and an auto-generated REST...](https://apiant.ai/connections/neon-postgres) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into Neon Postgres - [ **Vimeo OTT to Neon Postgres** Vimeo OTT (formerly VHX) is an over-the-top video monetization platform for launching subscription and...](https://apiant.ai/connect/vimeo-ott-to-neon-postgres) - [ **HubSpot to Neon Postgres** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-neon-postgres) - [ **Salesforce to Neon Postgres** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-neon-postgres) - [ **Slack to Neon Postgres** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-neon-postgres) - [ **Google Sheets to Neon Postgres** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-neon-postgres) - [ **Gmail to Neon Postgres** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-neon-postgres) Questions ## ManageEngine ServiceDesk Plus Cloud and Neon Postgres, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Neon Postgres when something happens in ManageEngine ServiceDesk Plus Cloud? Any of Neon Postgres's 29 actions, including Update branch, Update compute endpoint, Update database and Update project. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Neon Postgres to ManageEngine ServiceDesk Plus Cloud? Neon Postgres has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads Neon Postgres's API documentation and adds it. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Neon Postgres? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and Neon Postgres without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.