Integration
Connect ManageEngine ServiceDesk Plus Cloud to Mobile Message
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Add Contact to List in Mobile Message. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and Mobile Message to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud can start in Mobile Message
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Add Contact to List in Mobile Message
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Mobile Message
Triggers and actions 2 triggers · 30 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- Add Contact to List
Adds an existing contact to a contact list, identifying the contact by its ID or mobile number. Reports whether the contact was newly added or already a member.
- Add Unsubscribe
Adds a phone number to your opt-out list, cancelling and refunding any messages scheduled to it and removing the matching contact from every list.
- Cancel Scheduled Message
Cancels a scheduled SMS, a whole scheduled send, or every scheduled message with a given custom reference, and refunds the credits. Returns how many messages were cancelled and the credits refunded.
- Create Contact
Adds a new contact to your Mobile Message account and returns the new contact's ID and normalised phone number.
- Create Contact List
Creates a contact list with the given name, or returns the existing list if that name is already in use.
- Delete Contact
Deletes a contact from your Mobile Message account and removes it from every contact list. Returns whether a contact was removed.
- Delete Contact List
Deletes a contact list, and optionally permanently deletes the contacts that belong to it. Contacts are kept by default.
- Find Contact
Returns the contacts that match the phone number, name, company or custom field values you specify. A contact must match every value you fill in.
- Find Message
Returns outbound SMS messages matching a message ID or your custom reference, or sent history filtered by delivery status and date range.
- Remove Contact From List
Removes a contact from a contact list. The contact record itself is kept.
- Remove Unsubscribe
Removes a phone number from your unsubscribe list so it can receive messages again.
- Rename Contact List
Renames an existing contact list and returns the list's ID and new name.
- Send SMS
Sends one SMS message to a single recipient, immediately or at a scheduled time, and returns the new message's ID, cost and delivery acceptance details.
- Send SMS to List
Sends one SMS to every contact in a saved contact list, with per-contact personalisation and optional scheduling, and returns the send's totals and status.
- Simulate Inbound Reply
Simulates a reply arriving on a Mobile Message test account, recording it and calling the inbound webhook. Test accounts only.
- Update Contact
Updates an existing contact's phone number, name, company or custom field values. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
ManageEngine ServiceDesk Plus Cloud and Mobile Message, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mobile Message when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of Mobile Message's 16 actions, including Create Contact, Create Contact List, Send SMS and Send SMS to List. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mobile Message to ManageEngine ServiceDesk Plus Cloud?
Mobile Message has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads Mobile Message's API documentation and adds it.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Mobile Message?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and Mobile Message without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.