--- title: "Connect ManageEngine ServiceDesk Plus Cloud to Memberspot - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Revoke Order Access\" in Memberspot." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-memberspot" --- # Connect ManageEngine ServiceDesk Plus Cloud to Memberspot When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Revoke Order Access** in [Memberspot](https://apiant.ai/connections/memberspot). Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions Memberspot **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and Memberspot to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud can start in Memberspot - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Revoke Order Access** in Memberspot - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Enable Chapter Access by User Id** in Memberspot Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Memberspot ## Triggers and actions 2 triggers · 35 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Action **Delete Access** Removes a user's access to an offer entirely, identified by the user's email address. - Action **Delete Order Access** Removes a user's access to every offer granted under a specific order ID, identified by the user's email. - Action **Delete User by User Id (POST)** Deletes up to 10 Memberspot users by their user IDs. Users not found in the school are skipped. - Action **Delete Users** Deletes up to 10 users from your Memberspot school by email address. - Action **Delete Users by User Id (DELETE Method)** Deletes up to 10 Memberspot users by their user IDs. Users not found in the school are skipped. - Action **Enable Chapter Access by User Id** Gives a member access to a specific chapter of a course, identified by their user ID. - Action **Find User by Mail** Finds a Memberspot user by their email address and returns their profile, active state and custom user properties. - Action **Find User by User Id** Returns the Memberspot user with the given user id, or found=false when no such user exists. - Action **Grant Access** Grants a user access to an offer by email address, creating the user if they don't exist yet. - Action **Grant User Access by User Id** Grants an existing Memberspot user access to an offer, identified by the user's id. - Action **Revoke Access** Revokes (deactivates) a user's access to an offer, identified by the user's email address. - Action **Revoke Order Access** Revokes (deactivates) a user's access to every offer granted under a given order ID, identified by the user's email. The access is kept but set inactive. - Action **Set Access Expires** Sets or removes the date a user's access to an offer expires. - Action **Set Access State by UserId** Sets whether a user's access to an offer is active or inactive, identified by the user's id. Leaving the state blank removes the offer from the user. - Action **Set Custom Property** Sets one custom user property on a Memberspot user identified by email, and returns the updated user. - Action **Set Custom User Property by Users Id** Sets the values of one or more custom properties on a Memberspot user, identified by user ID, and returns the updated user. - Action **Set Order State by Order Id** Sets the state of all offers with a given order ID across every user — activates, deactivates or removes them. - Action **Set Order State by User Id** Sets the active state of every offer a user holds under a given order ID, or removes that access when no state is given. - Action **Users Course Progress List by User Id** Returns the course progress of a Memberspot user, for every course they have, looked up by user ID. - Action **Users Course Progress List by User Id and Course Id** Returns a member's progress in one specific course, looked up by their user ID. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **Memberspot** Memberspot is an online course and video-hosting platform.](https://apiant.ai/connections/memberspot) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into Memberspot - [ **HubSpot to Memberspot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-memberspot) - [ **Salesforce to Memberspot** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-memberspot) - [ **Slack to Memberspot** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-memberspot) - [ **Google Sheets to Memberspot** Google Sheets](https://apiant.ai/connect/google-sheets-to-memberspot) - [ **Gmail to Memberspot** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-memberspot) - [ **Google Calendar to Memberspot** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-memberspot) Questions ## ManageEngine ServiceDesk Plus Cloud and Memberspot, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Memberspot when something happens in ManageEngine ServiceDesk Plus Cloud? Any of Memberspot's 20 actions, including Enable Chapter Access by User Id, Find User by Mail, Find User by User Id and Grant Access. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Memberspot to ManageEngine ServiceDesk Plus Cloud? Memberspot has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads Memberspot's API documentation and adds it. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Memberspot? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and Memberspot without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.