--- title: "Connect ManageEngine ServiceDesk Plus Cloud to Maildroppa - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Add or Update Subscriber Field (By Email)\" in Maildroppa." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-maildroppa" --- # Connect ManageEngine ServiceDesk Plus Cloud to Maildroppa When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Add or Update Subscriber Field (By Email)** in [Maildroppa](https://apiant.ai/connections/maildroppa). Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions Maildroppa **31** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and Maildroppa to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud can start in Maildroppa - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add or Update Subscriber Field (By Email)** in Maildroppa - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add or Update Subscriber Field (By Subscriber ID)** in Maildroppa Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Maildroppa ## Triggers and actions 2 triggers · 46 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Action **Add or Update Subscriber Field (By Email)** Sets (replaces) one custom field value on the subscriber with the given email address. - Action **Add or Update Subscriber Field (By Subscriber ID)** Sets or replaces one custom field value on a subscriber identified by subscriber ID. - Action **Assign Subscriber Tag (By Email)** Assigns a customer tag to the subscriber with the given email address. - Action **Assign Subscriber Tag (By Subscriber ID)** Assigns one of your active customer tags to a subscriber, identified by subscriber ID. Assigning a tag the subscriber already has does nothing. - Action **Count Subscribers (Filtered)** Returns the number of subscribers matching a set of segment conditions, optionally limited to one subscriber status. - Action **Create Field Type** Creates a custom subscriber field in Maildroppa, such as a text, number, date or choice field. - Action **Create Segment** Creates a subscriber segment in Maildroppa from a set of field, tag, topic, segment or purchase conditions. - Action **Create Tag** Creates a new tag in Maildroppa that can be assigned to subscribers and used in segments. - Action **Delete All Subscribers (Optionally by Status)** Deletes all subscribers in the account, optionally only those with a given status. Deletion runs in the background. - Action **Delete Field Type** Archives a customer-created subscriber field so it is no longer active. - Action **Delete Segment** Deletes a segment from your Maildroppa account. Segments still in use cannot be deleted. - Action **Delete Subscriber by Email** Deletes a subscriber from your Maildroppa audience, identified by their email address. - Action **Delete Subscriber by ID** Deletes a single subscriber from your Maildroppa account by their subscriber ID. - Action **Delete Subscriber Field (By Email)** Clears the value of one subscriber field for the subscriber with the given email address. - Action **Delete Subscriber Field (By Subscriber ID)** Clears the value of one subscriber field for the subscriber with the given ID. - Action **Delete Subscribers (Bulk)** Deletes several Maildroppa subscribers at once by their subscriber IDs. - Action **Delete Subscriber Tag (By Email)** Removes a customer tag from the subscriber with the given email address. - Action **Delete Subscriber Tag (By Subscriber ID)** Removes a tag from a subscriber identified by their subscriber ID. - Action **Delete Tag** Deletes (archives) a customer tag in Maildroppa so it can no longer be assigned. An archived tag can be restored later. - Action **Find Subscriber by Email** Finds a subscriber by their exact email address and returns their details. - Action **Get Segment by ID** Returns one Maildroppa segment by its ID, including its name and filter conditions. - Action **Get Subscriber by ID** Returns a subscriber by ID, including field values, tags, status and registration details. - Action **List Field Types (Paged)** Returns all subscriber fields in the Maildroppa account, both built-in and custom, including field types and choice options. - Action **List Filtered Subscribers (Paged)** Returns one page of subscribers matching a filter of field, tag, topic, segment or purchase conditions. - Action **List Tags** Returns the tags in your Maildroppa account, including system-managed tags, optionally with archived ones. - Action **Request Double Opt‑In** Starts double opt-in for a new subscriber by sending them a confirmation email. Their profile, tags and topics are applied once they confirm. - Action **Update Field Type** Updates a custom subscriber field's label, required flag, internal visibility, position and choice options. - Action **Update Segment** Replaces a segment's name and rules in Maildroppa. - Action **Update Subscriber** Updates a subscriber's email, first name, status, custom field values and tags. Values left blank keep the subscriber's current data. - Action **Update Subscriber Email** Changes the email address of an existing Maildroppa subscriber. - Action **Update Tag** Renames an existing customer tag in Maildroppa and returns the updated tag. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **Maildroppa** Maildroppa is a B2B email-marketing platform that lets you create, send and track campaigns, manage...](https://apiant.ai/connections/maildroppa) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into Maildroppa - [ **HubSpot to Maildroppa** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-maildroppa) - [ **Salesforce to Maildroppa** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-maildroppa) - [ **Slack to Maildroppa** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-maildroppa) - [ **Google Sheets to Maildroppa** Google Sheets](https://apiant.ai/connect/google-sheets-to-maildroppa) - [ **Gmail to Maildroppa** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-maildroppa) - [ **Google Calendar to Maildroppa** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-maildroppa) Questions ## ManageEngine ServiceDesk Plus Cloud and Maildroppa, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Maildroppa when something happens in ManageEngine ServiceDesk Plus Cloud? Any of Maildroppa's 31 actions, including Create Field Type, Create Segment, Create Tag and Update Field Type. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Maildroppa to ManageEngine ServiceDesk Plus Cloud? Maildroppa has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads Maildroppa's API documentation and adds it. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Maildroppa? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and Maildroppa without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.