Connect ManageEngine ServiceDesk Plus Cloud to Iucto

Both apps 42ManageEngine ServiceDesk Plus Cloud 17Iucto 25

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Add attachment

  Uploads a file (up to 5 MB) and attaches it to an iÚčto document or contact.

• Action
  Add bank transaction

  Imports a new bank transaction into iÚčto. iÚčto automatically tries to match it with existing documents by variable symbol and amount.

• Action
  Add customer

  /customer - create an address-book customer.

• Action
  Add issued credit note

  /creditnote_issued - create a credit note.

• Action
  Add issued invoice

  /invoice_issued - create an issued invoice.

• Action
  Add issued proforma invoice

  Creates an issued proforma (advance) invoice in iÚčto. The invoice must have at least one item.

• Action
  Add price list item

  /price_list - create a price list item.

• Action
  Add received invoice

  /invoice_received - create a received invoice.

• Action
  Add received payment

  /payment_received - record a received payment.

• Action
  Add supplier

  Adds a supplier to the iÚčto address book.

• Action
  Delete customer

  Deletes a customer from the iÚčto address book. Fails if the customer is linked to an invoice, payment or other record.

• Action
  Delete issued invoice

  Deletes an issued invoice. Invoices linked to another record, in a closed accounting/VAT period, or sent to EET cannot be deleted.

• Action
  Get attachment

  Returns one file attachment: its name, type and size.

• Action
  Get customer

  Retrieves the full detail of one customer, including address and invoicing preferences.

• Action
  Get issued credit note

  Returns one issued credit note with its number, total and line items.

• Action
  Get issued invoice

  Retrieves the details of an issued invoice by its ID.

• Action
  Get issued invoice PDF

  Downloads the PDF of an issued invoice.

• Action
  Get issued proforma invoice

  Returns one issued proforma invoice with its number, total and line items.

• Action
  List bank accounts

  Lists the bank accounts set up in the iÚčto company.

• Action
  List customers

  Returns all customers in the iÚčto address book, optionally narrowed by name, company ID, email, VAT ID, phone, bank account, customer group or external code.

• Action
  List price list items

  Lists the items in your iÚčto price list, including hidden ones, optionally filtered by stock tracking, bar code or external code.

• Action
  List suppliers

  Lists suppliers in the iÚčto address book, optionally filtered by name, IČO, email, DIČ, VAT-payer status, phone, bank account, supplier group or external code.

• Action
  Send issued invoice by email

  Sends an issued invoice by email to the given recipients with a link to the invoice, optionally attaching the invoice PDF and delivery note PDF.

• Action
  Update customer

  Updates an existing customer in iÚčto. The customer record is overwritten with the values supplied.

• Action
  Update issued invoice

  Overwrites an issued invoice in iÚčto with the values supplied. The whole invoice is replaced, so supply every required field and the complete list of items.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.