Connect ManageEngine ServiceDesk Plus Cloud to inFakt

Both apps 29ManageEngine ServiceDesk Plus Cloud 17inFakt 12

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Add Cost

  Adds a cost to inFakt by uploading a scan or PDF of the cost document (PDF, JPG or PNG, up to 15 MB). The uploaded document appears on the costs list.

• Action
  Add Product

  Creates a product in the inFakt product catalog.

• Action
  Create Client

  Creates a new client in Infakt. Use this to add customers before invoicing or to import clients from external sources (CRM, spreadsheets, etc.).

• Action
  Delete Client

  Deletes a client from your inFakt account.

• Action
  Find Client

  Returns up to 100 inFakt clients matching the given company name, NIP, email or person name.

• Action
  Find Invoice

  Returns the VAT invoices whose number exactly matches the specified invoice number.

• Action
  Get Client

  Retrieves a single inFakt client (kontrahent) by its id, returning the full client record.

• Action
  Get Cost

  Retrieves a single cost document (cost, document scan or internal evidence) from inFakt by its UUID.

• Action
  Get Product

  Retrieves a single product from your inFakt product catalog by its ID.

• Action
  List Products

  Returns all products in the inFakt account, optionally filtered by exact product name.

• Action
  Update Client

  Updates an existing client in inFakt. Only the fields you fill in are changed; blank fields are left as they are.

• Action
  Update Product

  Updates an existing product in inFakt. Only the fields you fill in are changed; the full updated product is returned.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.