Connect ManageEngine ServiceDesk Plus Cloud to Hamsa

Both apps 38ManageEngine ServiceDesk Plus Cloud 17Hamsa 21

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Add knowledge base item

  Create a new knowledge base item for a voice agent.

• Action
  Add phone number

  Add a phone number for a user.

• Action
  Add transcription job

  Create a new asynchronous job (e.g. transcription).

• Action
  Add TTS voice

  Create a new text-to-speech voice.

• Action
  Add voice agent

  Create a new AI voice agent.

• Action
  Assign phone number

  Assign a phone number to a voice agent.

• Action
  Delete knowledge base item

  Delete a knowledge base item by ID.

• Action
  Delete phone number

  Delete a phone number.

• Action
  Delete TTS voice

  Delete a text-to-speech voice by ID.

• Action
  Get campaign

  Get a campaign by ID.

• Action
  Get conversation

  Get a call conversation record by ID.

• Action
  Get job

  Get a single job's details by ID.

• Action
  Get voice agent

  Retrieve a specific voice agent by ID.

• Action
  Initiate voice agent call

  Initiate an outbound call with a voice agent via Twilio.

• Action
  List jobs

  List jobs.

• Action
  List knowledge base items

  Return a list of knowledge base items.

• Action
  List phone numbers

  Return a list of phone numbers for a user.

• Action
  List TTS voices

  Retrieve the list of available TTS voices.

• Action
  List voice agents

  Retrieve a list of the account's voice agents.

• Action
  Transcribe audio

  Generate a speech-to-text transcription from audio (not streamed).

• Action
  Update voice agent

  Update an existing voice agent's configuration.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.