--- title: "Connect ManageEngine ServiceDesk Plus Cloud to GoodAPI: Plant Trees - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Add charity donation\" in GoodAPI: Plant Trees." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-goodapi-plant-trees" --- # Connect ManageEngine ServiceDesk Plus Cloud to GoodAPI: Plant Trees When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Add charity donation** in [GoodAPI: Plant Trees](https://apiant.ai/connections/goodapi-plant-trees). Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions GoodAPI: Plant Trees **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and GoodAPI: Plant Trees to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud can start in GoodAPI: Plant Trees - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add charity donation** in GoodAPI: Plant Trees - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Plant Trees** in GoodAPI: Plant Trees Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and GoodAPI: Plant Trees ## Triggers and actions 2 triggers · 27 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Action **Add charity donation** Makes a charitable donation to a vetted nonprofit, identified by its EIN or nonprofit id. Returns the recorded donation with its id and amount. - Action **Find charities** Searches the charity directory and returns the matching organizations. Search by all or part of a charity's name, or by its EIN for one exact organization; with neither, it returns a general list of charities. - Action **Get dashboard link** Returns the web address of your public impact dashboard, showing the trees planted and plastic rescued on your account. Share the link or embed it in your own site. - Action **Get planting evidence** Returns the verified planting evidence for your whole account: a summary of trees planted, carbon offset and area restored, plus the planting regions with their photo and video evidence. - Action **Get tree evidence** Returns the proof for one planted tree: where and when it was registered, funded, allocated and planted, together with location, planting crew and photo evidence. - Action **List planted trees** Returns every tree planting on your account, along with your running totals for all time and for the current month. - Action **List rescued bottles** Returns the ocean-bound plastic bottle rescues registered on your account, with the running totals, optionally narrowed to one rescue, an attribution label or a date range. - Action **Plant Trees** Plants the number of trees you ask for and returns confirmation of the planting, including the running totals for your account. - Action **Refund charity donation** Marks a charity donation as refunded. Donations can normally only be refunded within the current billing cycle. - Action **Refund plastic bottle rescue** Refunds a previous plastic bottle rescue and returns the refund record along with your remaining rescued bottle total. - Action **Refund tree registration** Refunds a tree planting you previously made, and returns the refund along with your updated tree total. - Action **Rescue plastic bottles** Rescues the number of ocean-bound plastic bottles you ask for and returns confirmation of the rescue, including the running totals for your account. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **GoodAPI: Plant Trees** GoodAPI: Plant Trees is an app that allows you to seamlessly plant trees that help restore natural habits...](https://apiant.ai/connections/goodapi-plant-trees) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into GoodAPI: Plant Trees - [ **OneDrive to GoodAPI: Plant Trees** OneDrive is Microsoft’s cloud storage solution enabling users to store, sync, and share files across...](https://apiant.ai/connect/onedrive-to-goodapi-plant-trees) - [ **Jumpseller to GoodAPI: Plant Trees** Jumpseller is an e-commerce platform for fast-growing businesses!](https://apiant.ai/connect/jumpseller-to-goodapi-plant-trees) - [ **Open Government, Finland to GoodAPI: Plant Trees** Finland Government Open Data. Public open-data portal — search dataset catalogs and retrieve published...](https://apiant.ai/connect/open-government-finland-to-goodapi-plant-trees) - [ **Open Government, Slovenia to GoodAPI: Plant Trees** Slovenia Government Open Data. Public open-data portal — search dataset catalogs and retrieve published...](https://apiant.ai/connect/open-government-slovenia-to-goodapi-plant-trees) - [ **HubSpot to GoodAPI: Plant Trees** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-goodapi-plant-trees) - [ **Salesforce to GoodAPI: Plant Trees** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-goodapi-plant-trees) Questions ## ManageEngine ServiceDesk Plus Cloud and GoodAPI: Plant Trees, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in GoodAPI: Plant Trees when something happens in ManageEngine ServiceDesk Plus Cloud? Any of GoodAPI: Plant Trees's 12 actions, including Add charity donation, Find charities, Get dashboard link and Get planting evidence. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from GoodAPI: Plant Trees to ManageEngine ServiceDesk Plus Cloud? GoodAPI: Plant Trees has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads GoodAPI: Plant Trees's API documentation and adds it. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or GoodAPI: Plant Trees? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and GoodAPI: Plant Trees without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.