Integration
Connect ManageEngine ServiceDesk Plus Cloud to FareHarbor
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Update Customer Custom Field Value in FareHarbor. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and FareHarbor to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud can start in FareHarbor
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Update Customer Custom Field Value in FareHarbor
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and FareHarbor
Triggers and actions 2 triggers · 36 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- Cancel Booking
Cancels a FareHarbor booking by UUID and returns the cancelled booking.
- Get Availability
Fetches one availability (scheduled time slot) by ID, with its ticket options, prices and custom fields. An error occurs if it is not found.
- Get Booking
Fetches a FareHarbor booking by UUID, with its contact, customers, status and price. An error occurs if the booking is not found.
- Get Company
Fetches one FareHarbor company's details, including contact information and location. An error occurs if the company is not found.
- Get Item
Fetches one item (tour or activity) of a FareHarbor company by ID. An error occurs if the item is not found.
- List Agents
Returns the booking agents of a FareHarbor affiliate company.
- List Availabilities by Date
Returns the availabilities (scheduled time slots) of one item on a single date.
- List Availability Bookings
Returns the bookings made on one availability.
- List Availability Lodgings
Returns the lodgings available for one availability, including whether pickup is offered from each.
- List Bookings by Create Date
Returns the bookings a FareHarbor company received on a given date.
- List Checkin Statuses
Returns the check-in statuses a FareHarbor company uses, such as checked in or no show.
- List Companies
Returns every FareHarbor company you have permission to book for, with each company's name, shortname and currency.
- List Crew Members
Returns the crew members assigned to one availability.
- List Desks
Returns the booking desks of a FareHarbor affiliate company.
- List Items
Returns the bookable items (tours and activities) a FareHarbor company offers.
- List Lodgings
Returns the lodgings (hotels and pickup locations) a FareHarbor company has set up.
- List Roles
Returns the crew roles a FareHarbor company has defined, such as captain or guide.
- List Users
Returns the staff users of a FareHarbor company.
- Resend Confirmation Email
Resends the booking confirmation emails for a customer's bookings with activities in a date range.
- Update Booking Note
Replaces the note on an existing FareHarbor booking.
- Update Crew Member
Updates the role or note of a crew member assigned to a FareHarbor availability.
- Update Customer Custom Field Value
Updates one customer's answer to a custom field on a FareHarbor booking.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
ManageEngine ServiceDesk Plus Cloud and FareHarbor, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in FareHarbor when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of FareHarbor's 22 actions, including Update Booking Note, Update Crew Member, Update Customer Custom Field Value and Get Availability. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from FareHarbor to ManageEngine ServiceDesk Plus Cloud?
FareHarbor has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads FareHarbor's API documentation and adds it.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or FareHarbor?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and FareHarbor without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.