Integration
Connect ManageEngine ServiceDesk Plus Cloud to EyeLevel.ai
When New Problem fires in ManageEngine ServiceDesk Plus Cloud, your agent runs Add document in EyeLevel.ai. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ManageEngine ServiceDesk Plus Cloud and EyeLevel.ai to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ManageEngine ServiceDesk Plus Cloud can start in EyeLevel.ai
When New Problem in ManageEngine ServiceDesk Plus Cloud
then Add document in EyeLevel.ai
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and EyeLevel.ai
Triggers and actions 2 triggers · 41 actions
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
- Add bucket
Create a new bucket to hold documents.
- Add bucket to group
Adds an existing bucket to an existing group. Buckets and groups can be associated many to many.
- Add document
Uploads a file into an EyeLevel (GroundX) bucket for ingestion. Returns the ingest process id and its status; ingestion continues asynchronously.
- Add group
Create a new group (collection of buckets).
- Add remote document
Ingest a document hosted at a public URL into a GroundX bucket.
- Crawl website
Crawl a website and ingest its pages as documents into a bucket.
- Delete bucket
Delete a bucket.
- Delete document
Deletes a single document from GroundX.
- Delete group
Deletes a group in GroundX by its group ID.
- Find content by query
Semantic search over ingested content chunks within a bucket/group for relevant passages.
- Find documents by ID
Returns up to 20 documents associated with the specified process, bucket, or group ID.
- Find documents by query
Searches the given documents for the content most relevant to a query, returning suggested LLM context and the matching chunks.
- Get bucket
Retrieve a single bucket by ID.
- Get customer
Get the EyeLevel (GroundX) account information associated with the connected API key, including subscription usage and limits.
- Get customer usage
Get the total searches or file tokens used by the account over a time period.
- Get document
Look up an existing GroundX document by its ID.
- Get document extract
Look up the information GroundX extract has pulled from an existing document.
- Get document processing status
Get the ingestion/processing status of a document by process ID.
- Get document X-Ray
Retrieve the X-Ray (deep semantic parse) result for a document.
- Get group
Retrieve a single group by ID.
- List buckets
Lists the content buckets in your GroundX account.
- List groups
List all groups in your GroundX account (up to 100 per call).
- Remove bucket from group
Removes a bucket from a group without affecting the bucket's other group associations.
- Update bucket
Rename an existing content bucket.
- Update document
Update a document's metadata (e.g. searchData, fileName).
- Update group
Rename an existing group.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus Cloud to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
ManageEngine ServiceDesk Plus Cloud to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
ManageEngine ServiceDesk Plus Cloud to StripeStripe is a payment processing platform for online businesses.
ManageEngine ServiceDesk Plus Cloud to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
ManageEngine ServiceDesk Plus Cloud to QuickBooks OnlineQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
ManageEngine ServiceDesk Plus Cloud to PipedrivePipedrive is a sales CRM and pipeline management tool.
More into EyeLevel.ai
HubSpot to EyeLevel.aiHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to EyeLevel.aiGoogle Sheets
Gmail to EyeLevel.aiGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to EyeLevel.aiGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
ManageEngine ServiceDesk Plus Cloud and EyeLevel.ai, answered
What can start an automation from ManageEngine ServiceDesk Plus Cloud?
Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.
What can your agent do in EyeLevel.ai when something happens in ManageEngine ServiceDesk Plus Cloud?
Any of EyeLevel.ai's 26 actions, including Update bucket, Update document, Update group and Add bucket. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from EyeLevel.ai to ManageEngine ServiceDesk Plus Cloud?
EyeLevel.ai has no triggers in the catalog today, so automations start in ManageEngine ServiceDesk Plus Cloud. If you need the other direction, ask: your agent reads EyeLevel.ai's API documentation and adds it.
Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or EyeLevel.ai?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ManageEngine ServiceDesk Plus Cloud and EyeLevel.ai without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.