Connect ManageEngine ServiceDesk Plus Cloud to CrewForm

Both apps 27ManageEngine ServiceDesk Plus Cloud 17CrewForm 10

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Add agent

  Creates a new AI agent in your CrewForm workspace with the model, instructions and settings you choose.

• Action
  Delete agent

  Deletes an AI agent from your CrewForm workspace.

• Action
  Delete task

  Deletes a task from your CrewForm workspace.

• Action
  Get agent

  Returns a single CrewForm agent by its id, including its model, prompt and settings.

• Action
  Get task

  Returns a single CrewForm task by its id, including its title, status, priority, assigned agent and results.

• Action
  List agents

  Returns all AI agents in your CrewForm workspace, with each agent's name, model, prompt and settings.

• Action
  List tasks

  Returns the tasks in your CrewForm workspace, newest first, optionally only those with a given status.

• Action
  Send Task to AI Agent

  Creates a task in CrewForm assigned to an AI agent, which dispatches it to that agent to work on right away. Returns the created task.

• Action
  Update agent

  Updates an existing CrewForm agent's name, model, prompt, temperature, tools, status or configuration. Only the fields you fill in are changed.

• Action
  Update task

  Updates an existing CrewForm task's title, description, priority, status, assigned agent or team, or metadata.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.