Connect ManageEngine ServiceDesk Plus Cloud to Clockodo

Both apps 46ManageEngine ServiceDesk Plus Cloud 17Clockodo 29

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Create Absence

  Creates an absence (holiday, sick day, home office, overtime reduction and more) for a co-worker in Clockodo.

• Action
  Create Customer

  Creates a new customer in Clockodo with its name, number, color, billing defaults and optional note.

• Action
  Create Entry

  Creates a time entry in Clockodo: a regular time entry for a customer and service, a lump-sum value entry, or a lump-sum service entry.

• Action
  Create Project

  Creates a new project for a customer in Clockodo, with optional number, note, dates, budget and service assignments. Returns the created project.

• Action
  Create Service

  Creates a new service in Clockodo that time entries can be booked against.

• Action
  Create Subproject

  Creates a subproject under an existing project in Clockodo.

• Action
  Create User

  Creates a new co-worker in your Clockodo account with their email, name and role, plus optional team, language, time settings and edit locks.

• Action
  Delete customer

  Deletes a customer from your Clockodo account.

• Action
  Delete entry

  Deletes a time entry from Clockodo.

• Action
  Delete project

  Deletes a project in Clockodo. Optionally checks whether the project could be deleted without deleting it.

• Action
  Get customer

  Returns a single Clockodo customer by its id, including name, number, color, active status and billing defaults.

• Action
  Get entry

  Returns a single Clockodo time or lump-sum entry by its id, including customer, project, service, times, duration and billability.

• Action
  Get project

  Returns a single Clockodo project by its id, including its customer, budget, completion status, dates and assigned services.

• Action
  Get user

  Returns a single Clockodo co-worker by id, including name, email, role, team, time zone and work settings.

• Action
  List absences

  Returns the absences (holidays, sick days, home office and other leave) recorded in Clockodo, optionally filtered by year, co-worker, team, absence type or status.

• Action
  List customers

  Returns the customers in your Clockodo account, optionally filtered by active status or search text and sorted by name, id or status.

• Action
  List entries

  Returns the time and lump-sum entries recorded in Clockodo between a start and end time, optionally filtered by co-worker, customer, project, service, billability or description.

• Action
  List projects

  Returns the projects in your Clockodo account, optionally filtered by customer, active or completed status, or search text.

• Action
  List services

  Returns the services in your Clockodo account, optionally filtered by active status or search text.

• Action
  List users

  Returns the co-workers in your Clockodo account, optionally filtered by active status, team or search text.

• Action
  Start clock

  Starts the Clockodo clock for a customer and service, creating a running time entry. Any clock already running for the user is stopped.

• Action
  Stop clock

  Stops the running Clockodo clock entry and returns the stopped time entry, plus any new entry that was started in its place.

• Action
  Update Absence

  Updates an existing absence (holiday, sick day, home office, etc.) in Clockodo, changing only the details you fill in. Returns the updated absence.

• Action
  Update Customer

  Updates an existing customer in Clockodo, changing only the details you fill in, and returns the updated customer.

• Action
  Update Entry

  Updates an existing Clockodo time or lump-sum entry, changing only the details you fill in, and returns the updated entry.

• Action
  Update Project

  Updates an existing project in Clockodo, changing only the details you fill in, and returns the updated project.

• Action
  Update Service

  Updates an existing service in Clockodo, changing its name, number, note, billing id or active status. Fields left blank keep their current values.

• Action
  Update Subproject

  Updates an existing subproject in Clockodo, such as its name, budget, dates or assigned services. Fields left blank keep their current values.

• Action
  Update User

  Updates an existing co-worker in Clockodo, changing only the details you fill in.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.