Connect ManageEngine ServiceDesk Plus Cloud to BulkGate

Both apps 25ManageEngine ServiceDesk Plus Cloud 17BulkGate 8

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Address Book - Add a Contact

  Adds a contact to your BulkGate address book, optionally placing it in existing groups or a new group.

• Action
  Address Book - Edit a Contact

  Updates an existing contact in your BulkGate address book, found by its phone number. Fields left blank are not changed.

• Action
  Address Book - Get a Contact

  Returns a contact from your BulkGate address book, looked up by phone number.

• Action
  Address Book - Remove a Contact

  Removes a contact from a BulkGate address book by phone number.

• Action
  Check Credit Balance

  Returns the remaining credit, currency and free message count for your BulkGate wallet.

• Action
  Url Shortener - Edit Shortened Url

  Points an existing BulkGate short link at a new destination address. The short link stays the same, so messages already sent keep working.

• Action
  Url Shortener - Remove a Shortened Url

  Removes a short link from your BulkGate account. The link stops redirecting, including in messages already sent.

• Action
  Url Shortener - Shorten an Url

  Creates a short link for a web address that you can use in message text. Links are valid for 30 days.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.