# Connect Mailparser to ManageEngine ServiceDesk Plus Cloud

When **New Email Parsed (One Request Per Email)** fires in [Mailparser](https://apiant.ai/connections/mailparser), your agent runs **Add request task** in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud). Describe the whole flow and it is built, tested on every scenario and kept running.

Mailparser **2** triggers ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want Mailparser and ManageEngine ServiceDesk Plus Cloud to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

Example flows

## What Mailparser can start in ManageEngine ServiceDesk Plus Cloud

- When **New Email Parsed (One Request Per Email)** in Mailparser then **Add request task** in ManageEngine ServiceDesk Plus Cloud
- When **New Email Parsed (One Request Per Email)** in Mailparser then **Add request note** in ManageEngine ServiceDesk Plus Cloud

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with Mailparser and ManageEngine ServiceDesk Plus Cloud

## Triggers and actions 4 triggers · 15 actions

- Trigger

**New Email Parsed (One Request Per Email)**

Triggered instantly when Mailparser finishes parsing an inbound email, with all of that email's parsed data delivered in a single request. In Mailparser, open your inbox and add a Generic Webhook under Integrations/Downstream Webhooks, paste the minted URL, and set Repeating Data Behaviour to "One request per Email". Parsed fields bind as {{ trigger.body.* }}. Use the One Request Per Row trigger instead when you are parsing tabular data and want each row handled as its own run.

- Trigger

**New Email Parsed (One Request Per Row)**

Triggered instantly for EACH parsed table row when Mailparser finishes parsing an inbound email — one run per row, for tabular data such as invoice line items or price lists. In Mailparser, open your inbox and add a Generic Webhook under Integrations/Downstream Webhooks, paste the minted URL, and set Repeating Data Behaviour to "One request per row". That row's fields bind as {{ trigger.body.* }}. Use the One Request Per Email trigger instead when you want the whole email's parsed data in a single run.

- Trigger

**New Problem**

Triggers when a new problem is created in ServiceDesk Plus Cloud.

- Trigger

**Trigger**

Triggers when a request is created or updated in ServiceDesk Plus Cloud.

- Action

**Add problem**

Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

- Action

**Add request note**

Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

- Action

**Add request task**

Adds a task to an existing request in ServiceDesk Plus Cloud.

- Action

**Add request worklog**

Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

- Action

**Create Request**

Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

- Action

**Delete request**

Deletes a request from ServiceDesk Plus Cloud.

- Action

**Find Request**

Finds service desk requests whose chosen field matches a value, returning the matching requests.

- Action

**Get problem**

Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

- Action

**Get request**

Returns a single service desk request by its id, including its custom field values.

- Action

**Get request note**

Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

- Action

**Get request task**

Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

- Action

**Get request worklog**

Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

- Action

**Invoke API Call**

Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

- Action

**Update problem**

Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

- Action

**Update Request**

Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

## Each app on its own

- [ **Mailparser** Send emails to Mailparser, get structured data in return.](https://apiant.ai/connections/mailparser)
- [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud)

Reviews

## What our customers say

## More from Mailparser

- [ **Mailparser to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/mailparser-to-hubspot)
- [ **Mailparser to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/mailparser-to-salesforce)
- [ **Mailparser to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/mailparser-to-slack)
- [ **Mailparser to Google Sheets** Google Sheets](https://apiant.ai/connect/mailparser-to-google-sheets)
- [ **Mailparser to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/mailparser-to-gmail)
- [ **Mailparser to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/mailparser-to-google-calendar)

## More into ManageEngine ServiceDesk Plus Cloud

- [ **HubSpot to ManageEngine ServiceDesk Plus Cloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manageengine-servicedesk-plus-cloud)
- [ **Google Sheets to ManageEngine ServiceDesk Plus Cloud** Google Sheets](https://apiant.ai/connect/google-sheets-to-manageengine-servicedesk-plus-cloud)
- [ **Gmail to ManageEngine ServiceDesk Plus Cloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manageengine-servicedesk-plus-cloud)
- [ **Google Calendar to ManageEngine ServiceDesk Plus Cloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manageengine-servicedesk-plus-cloud)
- [ **Google Drive to ManageEngine ServiceDesk Plus Cloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manageengine-servicedesk-plus-cloud)
- [ **Mailchimp to ManageEngine ServiceDesk Plus Cloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manageengine-servicedesk-plus-cloud)

Questions

## Mailparser and ManageEngine ServiceDesk Plus Cloud, answered

###

### What can start an automation from Mailparser?

Any of Mailparser's 2 triggers in the catalog, including New Email Parsed (One Request Per Email) and New Email Parsed (One Request Per Row). Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Mailparser?

Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from ManageEngine ServiceDesk Plus Cloud to Mailparser?

ManageEngine ServiceDesk Plus Cloud has no triggers in the catalog today, so automations start in Mailparser. If you need the other direction, ask: your agent reads ManageEngine ServiceDesk Plus Cloud's API documentation and adds it.

###

### Do I have to build a connector for Mailparser or ManageEngine ServiceDesk Plus Cloud?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.