--- title: "Connect LiveAgent and Zoho Sheet - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Create Row\" in Zoho Sheet." canonical: "https://apiant.ai/connect/liveagent-to-zoho-sheet" --- # Connect LiveAgent and Zoho Sheet When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Create Row** in [Zoho Sheet](https://apiant.ai/connections/zoho-sheet), or **New or Updated Row (WorkDrive)** in Zoho Sheet to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Zoho Sheet **5** triggers Zoho Sheet **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Zoho Sheet to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Zoho Sheet can do together ### From LiveAgent to Zoho Sheet - When **New conversation** in LiveAgent then **Create Row** in Zoho Sheet - When **New Customer** in LiveAgent then **Create Row (WorkDrive)** in Zoho Sheet ### From Zoho Sheet to LiveAgent - When **New or Updated Row (WorkDrive)** in Zoho Sheet then **Add customer group** in LiveAgent - When **New Row (WorkDrive)** in Zoho Sheet then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Zoho Sheet ## Triggers and actions 8 triggers · 22 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New or Updated Row (WorkDrive)** Triggers when a new row is added or an existing row is modified in a specified worksheet. - Trigger **New Row (WorkDrive)** Triggers when a new row is created in a specified worksheet. - Trigger **New Workbook** Triggered when a new workbook is created in Zoho Sheet. - Trigger **Updated Column** Fires when a cell inside the chosen column(s) of a Zoho Sheet worksheet is changed. - Trigger **Updated Column (WorkDrive)** Triggers when the value of a particular column is set on both new and updated rows. The corresponding row data is returned along with this trigger. - Action **Create Row** Adds one or more rows to a worksheet in a Zoho Sheet workbook, matching values to columns by the header row. - Action **Create Row (WorkDrive)** Adds one or more rows to a worksheet in a Zoho Sheet workbook (including workbooks stored in Zoho WorkDrive), matching values to the table's header columns. - Action **Create Worksheet** Adds a new worksheet (tab) to a Zoho Sheet workbook. - Action **Create Worksheet (WorkDrive)** Creates a new worksheet in the specified workbook. - Action **Delete Row** Deletes a particular row based on its index. - Action **Delete Row (WorkDrive)** Deletes a particular row based on its index. - Action **List Worksheets** Lists the worksheets (tabs) in a workbook via worksheet.list. - Action **Search and Delete Row** Deletes the row(s) in a Zoho Sheet worksheet that match a search criteria, removing them so the rows below move up. - Action **Search and Delete Row (WorkDrive)** Finds the rows in a worksheet of a WorkDrive-stored Zoho Sheet workbook that match a search criteria and deletes them. - Action **Search and Update Row** Searches and then updates a row based on some criteria. - Action **Search and Update Row (WorkDrive)** Finds the rows in a Zoho Sheet worksheet (stored in WorkDrive) that match a criteria and updates them with new column values. - Action **Search Row** Returns the rows of a Zoho Sheet worksheet that match the specified criteria. - Action **Search Row - Workdrive Users** Returns the rows of a Zoho Sheet worksheet (stored in WorkDrive) that match the specified criteria. - Action **Update Row** Updates one row of a Zoho Sheet worksheet, identified by its row number, with new values keyed by column header. - Action **Update Row (WorkDrive)** Updates one row of a worksheet in a Zoho Sheet workbook stored in WorkDrive, identified by its row number, with new values keyed by column header. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Zoho Sheet** Zoho Sheet is a cloud-based spreadsheet software that allows you to create, edit, share and collaborate on...](https://apiant.ai/connections/zoho-sheet) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Zoho Sheet - [ **HubSpot to Zoho Sheet** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zoho-sheet) - [ **Salesforce to Zoho Sheet** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zoho-sheet) - [ **Slack to Zoho Sheet** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zoho-sheet) - [ **Google Sheets to Zoho Sheet** Google Sheets](https://apiant.ai/connect/google-sheets-to-zoho-sheet) - [ **Gmail to Zoho Sheet** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zoho-sheet) - [ **Google Calendar to Zoho Sheet** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zoho-sheet) Questions ## LiveAgent and Zoho Sheet, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zoho Sheet when something happens in LiveAgent? Any of Zoho Sheet's 15 actions, including Create Row, Create Row (WorkDrive), Create Worksheet and Create Worksheet (WorkDrive). Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zoho Sheet to LiveAgent? Yes. When something happens in Zoho Sheet, your agent can act in LiveAgent too. This page covers both directions: Zoho Sheet's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Zoho Sheet? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Zoho Sheet without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.