--- title: "Connect LiveAgent and Wrike - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Create Task\" in Wrike, or \"New Comment\" in Wrike to \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/liveagent-to-wrike" --- # Connect LiveAgent and Wrike When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Create Task** in [Wrike](https://apiant.ai/connections/wrike), or **New Comment** in Wrike to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Wrike **3** triggers Wrike **25** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Wrike to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Wrike can do together ### From LiveAgent to Wrike - When **New conversation** in LiveAgent then **Create Task** in Wrike - When **New Customer** in LiveAgent then **Update Contact** in Wrike ### From Wrike to LiveAgent - When **New Comment** in Wrike then **Add customer group** in LiveAgent - When **New Folder** in Wrike then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Wrike ## Triggers and actions 6 triggers ยท 32 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Comment** Trigger when a comment is created. - Trigger **New Folder** Triggered when a new folder or project is created. Polling. - Trigger **New Task** Triggered when a new task is created. Polling. - Action **Add attachment** Uploads a file as a new attachment on a Wrike task. - Action **Add dependency** Create a dependency between tasks. - Action **Add space** Create a space. - Action **Create Comment** Adds a comment to a task. - Action **Create Folder** Creates a new folder or project under a parent folder. - Action **Create Task** Creates a new task in a folder. - Action **Delete Comment** Delete a comment. - Action **Delete Folder** Deletes a folder or project by ID. - Action **Delete Task** Deletes a task by ID. - Action **Get Contact** Get a contact by id. - Action **Get Current User** Retrieves the authenticated account user info. - Action **Get Folder** Retrieves a single folder or project by ID. - Action **Get Task** Retrieves a single task by ID. - Action **List Attachments** List attachments of a task or folder. - Action **List Comments** Lists comments on a task. - Action **List Contacts** Lists all contacts (users) in the account. - Action **List Custom Fields** List custom fields. - Action **List Dependencies** Returns the dependencies (predecessor/successor links, relation type, lag time) of a task. - Action **List Folders** Lists all folders and projects in the account. - Action **List Spaces** List spaces. - Action **List Tasks** Lists tasks in the account, optionally filtered. - Action **Update Comment** Update a comment. - Action **Update Contact** Update a contact. - Action **Update Folder** Update a folder or project. - Action **Update Task** Updates an existing task. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Wrike** Wrike is a flexible project management and collaboration platform that enables you to organize your...](https://apiant.ai/connections/wrike) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Wrike - [ **Mailchimp to Wrike** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-wrike) - [ **ActiveCampaign to Wrike** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-wrike) - [ **Freshdesk to Wrike** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-wrike) - [ **PagerDuty to Wrike** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connect/pagerduty-to-wrike) - [ **Formstack to Wrike** Formstack is an online form builder and workplace productivity platform.](https://apiant.ai/connect/formstack-to-wrike) - [ **HubSpot to Wrike** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-wrike) Questions ## LiveAgent and Wrike, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Wrike when something happens in LiveAgent? Any of Wrike's 25 actions, including Create Comment, Create Folder, Create Task and Update Comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Wrike to LiveAgent? Yes. When something happens in Wrike, your agent can act in LiveAgent too. This page covers both directions: Wrike's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Wrike? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Wrike without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.