# Connect LiveAgent and Worktivity

When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add customer** in [Worktivity](https://apiant.ai/connections/worktivity), or **New Employee** in Worktivity to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.

LiveAgent **3** triggers LiveAgent **7** actions Worktivity **2** triggers Worktivity **12** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want LiveAgent and Worktivity to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

Example flows

## What LiveAgent and Worktivity can do together

### From LiveAgent to Worktivity

- When **New conversation** in LiveAgent then **Add customer** in Worktivity
- When **New Customer** in LiveAgent then **List customers** in Worktivity

### From Worktivity to LiveAgent

- When **New Employee** in Worktivity then **Add customer group** in LiveAgent
- When **New Project Task** in Worktivity then **List conversation messages** in LiveAgent

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with LiveAgent and Worktivity

## Triggers and actions 5 triggers · 19 actions

- Trigger

**New conversation**

Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.

- Trigger

**New Customer**

Triggers when a new customer (contact) is added in LiveAgent.

- Trigger

**New Customer (Experimental)**

Triggers when a new customer (contact) is added in LiveAgent.

- Action

**Add customer group**

Creates a new customer group in LiveAgent with a name and optional text and background colors.

- Action

**Add tag**

Creates a new tag in LiveAgent that can be assigned to conversations.

- Action

**Get conversation**

Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.

- Action

**List conversation messages**

Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.

- Action

**List conversations**

Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.

- Action

**List customer groups**

Returns every customer group defined in the LiveAgent account, with each group's id and name.

- Action

**List tags**

Returns every tag defined in the LiveAgent account, with each tag's id and name.

- Trigger

**New Employee**

Triggers when a new employee is added.

- Trigger

**New Project Task**

Triggers when a new task is created in a project.

- Action

**Add customer**

Creates a customer.

- Action

**Add project**

Creates a project.

- Action

**Add task**

Creates a task.

- Action

**Get project**

Gets a project by id.

- Action

**Get task**

Gets a task by id.

- Action

**List customers**

Lists customers.

- Action

**List employees**

Lists employees.

- Action

**List projects**

Lists projects.

- Action

**List teams**

Lists teams.

- Action

**List timesheets**

Lists timesheet data.

- Action

**Update project**

Updates a project.

- Action

**Update task**

Updates a task.

## Each app on its own

- [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent)
- [ **Worktivity** Worktivity is a platform that tracks app and website usage to improve team productivity.](https://apiant.ai/connections/worktivity)

Reviews

## What our customers say

## More from LiveAgent

- [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce)
- [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack)
- [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp)
- [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe)
- [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify)
- [ **LiveAgent to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/liveagent-to-quickbooks-online)

## More into Worktivity

- [ **HubSpot to Worktivity** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-worktivity)
- [ **Salesforce to Worktivity** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-worktivity)
- [ **Slack to Worktivity** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-worktivity)
- [ **Google Sheets to Worktivity** Google Sheets](https://apiant.ai/connect/google-sheets-to-worktivity)
- [ **Gmail to Worktivity** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-worktivity)
- [ **Google Calendar to Worktivity** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-worktivity)

Questions

## LiveAgent and Worktivity, answered

###

### What can start an automation from LiveAgent?

Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in Worktivity when something happens in LiveAgent?

Any of Worktivity's 12 actions, including Update project, Update task, Add customer and Add project. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from Worktivity to LiveAgent?

Yes. When something happens in Worktivity, your agent can act in LiveAgent too. This page covers both directions: Worktivity's triggers and LiveAgent's actions are listed here as well.

###

### Do I have to build a connector for LiveAgent or Worktivity?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.