--- title: "Connect LiveAgent and Vacation Tracker - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Get user\" in Vacation Tracker." canonical: "https://apiant.ai/connect/liveagent-to-vacation-tracker" --- # Connect LiveAgent and Vacation Tracker When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Get user** in [Vacation Tracker](https://apiant.ai/connections/vacation-tracker), or **Leave Updated** in Vacation Tracker to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Vacation Tracker **7** triggers Vacation Tracker **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Vacation Tracker to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Vacation Tracker can do together ### From LiveAgent to Vacation Tracker - When **New conversation** in LiveAgent then **Get user** in Vacation Tracker - When **New Customer** in LiveAgent then **Add leave** in Vacation Tracker ### From Vacation Tracker to LiveAgent - When **Leave Updated** in Vacation Tracker then **Add customer group** in LiveAgent - When **New Leave Added** in Vacation Tracker then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Vacation Tracker ## Triggers and actions 10 triggers · 20 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Leave Cancelled** Triggers when a leave is cancelled in Vacation Tracker. - Trigger **Leave Deleted** Triggers when a leave is deleted in Vacation Tracker. - Trigger **Leave Request Approved** Triggers when a leave is approved in Vacation Tracker. - Trigger **Leave Request Denied** Triggers when an approver or admin denies a leave request. - Trigger **Leave Updated** Triggers when an open or approved leave is changed, for example its dates, leave type or reason. - Trigger **New Leave Added** Triggers when an approved leave is added for a user, or when a leave request is approved automatically. - Trigger **New Leave Request Created** Triggers when a user requests a leave that needs approval. - Action **Add leave** Creates a leave in Vacation Tracker: a leave request for the acting user, or an already approved leave for a user you manage. - Action **Cancel leave** Cancels an open or approved leave. - Action **Delete leave** Deletes a leave of a user the API key's owner manages and returns the deleted leave. - Action **Get department** Returns a single department with its ID, name, default flag and creation time. - Action **Get leave** Returns a single leave by its ID, including its dates, status, user and leave type. - Action **Get location** Returns a single location with its name, time zone, default flag and creation time. - Action **Get user** Returns a single Vacation Tracker user with their name, email, location, department, status and labels. - Action **List departments** Returns every department in your Vacation Tracker company, with each department's ID, name, default flag and creation time. - Action **List leaves** Returns the leaves that overlap a date range, optionally filtered by status. - Action **List leave types** Returns all of the company's leave types, active and inactive, with their IDs, names and colors. - Action **List locations** Returns every location in your Vacation Tracker company that the API key can see, with each location's name, time zone and default flag. - Action **List users** Returns the users in your Vacation Tracker company, optionally filtered by status, location, department or label. - Action **Update leave** Changes the dates, times, leave type, reason or substitute approver of an open or approved leave. Fields left blank keep their current value. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Vacation Tracker** Vacation Tracker is a PTO tracker that helps teams track leave, see who’s off, and approve time off fast.](https://apiant.ai/connections/vacation-tracker) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Vacation Tracker - [ **HubSpot to Vacation Tracker** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-vacation-tracker) - [ **Salesforce to Vacation Tracker** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-vacation-tracker) - [ **Slack to Vacation Tracker** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-vacation-tracker) - [ **Google Sheets to Vacation Tracker** Google Sheets](https://apiant.ai/connect/google-sheets-to-vacation-tracker) - [ **Gmail to Vacation Tracker** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-vacation-tracker) - [ **Google Calendar to Vacation Tracker** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-vacation-tracker) Questions ## LiveAgent and Vacation Tracker, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Vacation Tracker when something happens in LiveAgent? Any of Vacation Tracker's 13 actions, including Update leave, Add leave, Get department and Get leave. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Vacation Tracker to LiveAgent? Yes. When something happens in Vacation Tracker, your agent can act in LiveAgent too. This page covers both directions: Vacation Tracker's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Vacation Tracker? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Vacation Tracker without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.