--- title: "Connect LiveAgent and Udemy - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Send Message\" in Udemy, or \"New Course Question\" in Udemy to \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/liveagent-to-udemy" --- # Connect LiveAgent and Udemy When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Send Message** in [Udemy](https://apiant.ai/connections/udemy), or **New Course Question** in Udemy to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Udemy **3** triggers Udemy **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Udemy to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Udemy can do together ### From LiveAgent to Udemy - When **New conversation** in LiveAgent then **Send Message** in Udemy - When **New Customer** in LiveAgent then **List Message Threads** in Udemy ### From Udemy to LiveAgent - When **New Course Question** in Udemy then **Add customer group** in LiveAgent - When **New Course Review** in Udemy then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Udemy ## Triggers and actions 6 triggers · 18 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Course Question** Triggers when a student asks a new Q&A question in one of your courses. - Trigger **New Course Review** Triggers when a student leaves a new review on one of your courses. - Trigger **New Direct Message Thread** Triggers when a student starts a new direct message conversation with you (Udemy's automated messages are skipped). - Action **Delete Question** Deletes a Q&A question from one of your courses. - Action **List Course Questions** Returns Q&A questions across the courses you teach, filterable by status and course. - Action **List Course Reviews** Returns reviews of the courses you teach, filterable by status, course and star rating. - Action **List Message Threads** Returns your direct message threads with students, filterable by status or person. - Action **List Question Replies** Returns the replies to one Q&A question in a course. - Action **List Taught Courses** Returns the courses you teach on Udemy, optionally only those a given student is enrolled in. - Action **List Thread Messages** Returns the messages in one direct message thread. - Action **Mark Question Read** Marks a Q&A question in one of your courses as read or unread. - Action **Reply to Question** Posts a reply to a student's Q&A question in one of your courses. - Action **Send Message** Sends a message in an existing direct message thread with a student. - Action **Update Question Reply** Edits a Q&A reply's text or marks it as the question's top answer. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Udemy** Udemy.com is an online learning platform. It is aimed at professional adults.](https://apiant.ai/connections/udemy) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Udemy - [ **HubSpot to Udemy** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-udemy) - [ **Salesforce to Udemy** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-udemy) - [ **Slack to Udemy** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-udemy) - [ **Google Sheets to Udemy** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-udemy) - [ **Gmail to Udemy** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-udemy) - [ **Google Calendar to Udemy** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-udemy) Questions ## LiveAgent and Udemy, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Udemy when something happens in LiveAgent? Any of Udemy's 11 actions, including Send Message, Update Question Reply, List Course Questions and List Course Reviews. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Udemy to LiveAgent? Yes. When something happens in Udemy, your agent can act in LiveAgent too. This page covers both directions: Udemy's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Udemy? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Udemy without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.