--- title: "Connect LiveAgent and Ubidots - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add event\" in Ubidots, or \"Device Is Updated\" in Ubidots to \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/liveagent-to-ubidots" --- # Connect LiveAgent and Ubidots When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add event** in [Ubidots](https://apiant.ai/connections/ubidots), or **Device Is Updated** in Ubidots to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Ubidots **3** triggers Ubidots **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Ubidots to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Ubidots can do together ### From LiveAgent to Ubidots - When **New conversation** in LiveAgent then **Add event** in Ubidots - When **New Customer** in LiveAgent then **Add device** in Ubidots ### From Ubidots to LiveAgent - When **Device Is Updated** in Ubidots then **Add customer group** in LiveAgent - When **Variable Updated** in Ubidots then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Ubidots ## Triggers and actions 6 triggers · 22 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Device Is Updated** Triggers when a device is created or any of its fields (name, description, tags, properties, organization, status) changes. - Trigger **Event Is Triggered** Triggers when a chosen Ubidots event fires, returning the new log entry for that event. - Trigger **Variable Updated** Triggers when a variable is created or its settings (name, description, unit, tags, properties) change. - Action **Add device** Creates a new device in your Ubidots account. - Action **Add event** Creates a new Ubidots event (alert rule) with its triggers, actions and active schedule. - Action **Add variable** Creates a new variable on a Ubidots device. - Action **Create Dot** Sends a single Dot (a value with optional timestamp and context) to a variable on a device. The device and variable are created automatically if they do not exist. - Action **Create Multiple Dots on Same Device** Sends values to one or more variables of a Ubidots device in a single call, creating the device and variables if they do not exist. - Action **Delete device** Permanently deletes a device and its variables from your Ubidots account. - Action **Delete variable** Permanently deletes a variable and its data from Ubidots. - Action **Get data series** Returns time-series values for one or more variables over a time range, each with its device and variable details. - Action **Get device** Returns a single Ubidots device, looked up by its ID or label. - Action **Get device last values** Returns the most recent value of every variable on a Ubidots device. - Action **Get variable** Returns a single Ubidots variable, including its device, unit, tags, properties and last value. - Action **List devices** Returns the devices in your Ubidots account, with their labels, names, tags and activity details. - Action **List variables** Returns the variables in the Ubidots account, each with its device, label, name, type, unit and last value. - Action **Update device** Updates the specified fields of an existing Ubidots device, such as its name, label, description, tags, properties or organization, and returns the updated device. - Action **Update variable** Updates the specified fields of an existing Ubidots variable, such as its name, label, unit, tags or description. Returns the updated variable. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Ubidots** Rapidly assemble and launch Internet of Things (IoT) applications without having to write code or hire a...](https://apiant.ai/connections/ubidots) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Ubidots - [ **HubSpot to Ubidots** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ubidots) - [ **Salesforce to Ubidots** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-ubidots) - [ **Slack to Ubidots** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-ubidots) - [ **Google Sheets to Ubidots** Google Sheets](https://apiant.ai/connect/google-sheets-to-ubidots) - [ **Gmail to Ubidots** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ubidots) - [ **Google Calendar to Ubidots** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ubidots) Questions ## LiveAgent and Ubidots, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Ubidots when something happens in LiveAgent? Any of Ubidots's 15 actions, including Create Dot, Create Multiple Dots on Same Device, Update device and Update variable. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Ubidots to LiveAgent? Yes. When something happens in Ubidots, your agent can act in LiveAgent too. This page covers both directions: Ubidots's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Ubidots? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Ubidots without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.