--- title: "Connect LiveAgent and Telegram - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Send Message\" in Telegram, or \"New Update\" in Telegram to \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/liveagent-to-telegram" --- # Connect LiveAgent and Telegram When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Send Message** in [Telegram](https://apiant.ai/connections/telegram), or **New Update** in Telegram to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Telegram **1** trigger Telegram **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Telegram to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Telegram can do together ### From LiveAgent to Telegram - When **New conversation** in LiveAgent then **Send Message** in Telegram - When **New Customer** in LiveAgent then **Update Message** in Telegram ### From Telegram to LiveAgent - When **New Update** in Telegram then **Add customer group** in LiveAgent - When **New Update** in Telegram then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Telegram ## Triggers and actions 4 triggers · 21 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Update** Triggers when Telegram delivers an update to your bot. Choose which kind of update to watch — a new message, a button press, a membership change, and so on. Telegram allows one webhook per bot, so use a single New Update trigger per bot token. - Action **Ban Chat Member** Ban a user from a group, supergroup or channel. - Action **Delete Message** Delete a message from a chat. - Action **Forward Message** Forward an existing message from one chat to another. - Action **Get Chat** Get up-to-date information about a chat (user, group, or channel). - Action **Get Chat Member** Look up one person's membership in a chat — whether they are a member, an administrator, restricted, or have left or been banned. - Action **React to Message** Sets an emoji reaction on an existing message. - Action **Send Chat Action** Send a chat action (e.g. typing, upload_photo) to indicate the bot is doing something. - Action **Send Document** Send a general file/document to a chat. - Action **Send Location** Send a point on the map to a chat. - Action **Send Message** Sends a message from your bot. - Action **Send Photo** Sends a photo from your bot. - Action **Send Poll** Sends a poll from your bot. - Action **Send Video** Send a video to a chat. - Action **Update Message** Edit the text of a previously sent message. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Telegram** Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.](https://apiant.ai/connections/telegram) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Telegram - [ **Stripe to Telegram** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-telegram) - [ **Better Stack to Telegram** Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling.](https://apiant.ai/connect/better-stack-to-telegram) - [ **CRUSH to Telegram** CRUSH is an AI powered second brain helping you collect a thought, organize it and take action.](https://apiant.ai/connect/crush-to-telegram) - [ **Guerrilla Mail to Telegram** Guerrilla Mail issues disposable temporary email addresses that receive mail without a signup.](https://apiant.ai/connect/guerrilla-mail-to-telegram) - [ **Snitcher to Telegram** Snitcher is a B2B visitor ID platform that helps you uncover your anonymous website visitors.](https://apiant.ai/connect/snitcher-to-telegram) - [ **HubSpot to Telegram** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-telegram) Questions ## LiveAgent and Telegram, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Telegram when something happens in LiveAgent? Any of Telegram's 14 actions, including Send Chat Action, Send Document, Send Location and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Telegram to LiveAgent? Yes. When something happens in Telegram, your agent can act in LiveAgent too. This page covers both directions: Telegram's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Telegram? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Telegram without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.