--- title: "Connect LiveAgent and Smartsheet - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add row\" in Smartsheet, or \"New row\" in Smartsheet to \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/liveagent-to-smartsheet" --- # Connect LiveAgent and Smartsheet When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add row** in [Smartsheet](https://apiant.ai/connections/smartsheet), or **New row** in Smartsheet to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Smartsheet **3** triggers Smartsheet **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Smartsheet to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Smartsheet can do together ### From LiveAgent to Smartsheet - When **New conversation** in LiveAgent then **Add row** in Smartsheet - When **New Customer** in LiveAgent then **Add row attachment** in Smartsheet ### From Smartsheet to LiveAgent - When **New row** in Smartsheet then **Add customer group** in LiveAgent - When **New sheet** in Smartsheet then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Smartsheet ## Triggers and actions 6 triggers ยท 33 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New row** Triggered when a new row is added to the specified sheet. Polls rows modified since the last check and emits new ones. - Trigger **New sheet** Triggered when a new sheet is created. Polls the list of sheets and emits newly seen ones. - Trigger **Updated row** Triggered when any row is updated in the specified sheet. Polls rows modified since the last check and emits updated ones. - Action **Add column** /sheets/{sheetId}/columns - add columns to a sheet. - Action **Add comment** /sheets/{sheetId}/discussions/{discussionId}/comments - add a comment to a discussion. - Action **Add discussion** Starts a new discussion on a sheet with a first comment, and returns the discussion. - Action **Add folder** /folders/{folderId}/folders or /home/folders - create a folder. - Action **Add home folder** Creates a folder at the top level of your Sheets home and returns it. - Action **Add row** Adds a new row to the specified sheet. Provide cells as an array of {columnId, value}. Set location to Top or Bottom. - Action **Add row attachment** /sheets/{sheetId}/rows/{rowId}/attachments - attach file or URL to a row. - Action **Add sheet** /sheets - create a sheet with columns. - Action **Copy row to another sheet** Copies a row from one sheet to another sheet. The placement of the cells in the destination sheet is determined by Smartsheet's logic. - Action **Copy sheet** /sheets/{sheetId}/copy - copy a sheet to a folder/workspace. - Action **Delete row** Deletes a row from a sheet given its Row ID. - Action **Delete row if deal does not exist in ActiveCampaign (Cisco)** Compares deals from ActiveCampaign with the Smartsheet 'ActiveCampaign Deal ID' column. Deletes rows whose deal ID is not present in the supplied list of existing ActiveCampaign deal IDs. Built from intent against Smartsheet API 2.0. - Action **Find rows** Searches for rows in a specified sheet containing the specified value (in any column). Returns zero or more row IDs. Use the 'Get row' action within a Loop to fetch each row's contents. - Action **Find rows by column value** Searches for rows in a specified sheet having the specified value in a specified column. Zero, one, or multiple row IDs may be returned. - Action **Find sheets by keyword** Returns the sheets that match the specified keyword. - Action **Find single row** Searches for a single row in a specified sheet matching the specified value (in any column). If zero or multiple rows are found, an error occurs. - Action **Find single row by column value** Searches for a single row in a specified sheet having the specified value in a specified column. If zero or multiple rows are found, an error occurs. - Action **Get discussion** Returns a sheet discussion with its title and comments. - Action **Get folder** Returns a folder with the folders and sheets directly inside it. - Action **Get row** Returns the column data for the specified row. An error occurs if the row is not found. - Action **Get sheet** Fetches a sheet by ID, including its columns and rows. An error occurs if the sheet is not found. - Action **List row attachments** Returns the attachments on a row of a Smartsheet sheet, such as files and links, with their names, types and addresses. - Action **Move row to another sheet** Moves a row from one sheet to another sheet. The placement of the cells in the destination sheet is determined by Smartsheet's logic. - Action **Two-way sync add or update a row** Creates or updates a row in a sheet. For use only with two-way sync triggers. If a Row ID is supplied the row is updated; otherwise a new row is added. - Action **Update row** Updates a row in a specified sheet. Provide the Row ID and cells as an array of {columnId, value}. - Action **Update sheet** /sheets/{sheetId} - update sheet properties (name, project settings). ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Smartsheet** Smartsheet is a work execution platform for managing sheets, rows, and columns.](https://apiant.ai/connections/smartsheet) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Smartsheet - [ **Salesforce to Smartsheet** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-smartsheet) - [ **Mailchimp to Smartsheet** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-smartsheet) - [ **ServiceM8 to Smartsheet** ServiceM8 is a field service app and small business management platform for your computer, iPhone and iPad.](https://apiant.ai/connect/servicem8-to-smartsheet) - [ **HubSpot to Smartsheet** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-smartsheet) - [ **Slack to Smartsheet** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-smartsheet) - [ **Google Sheets to Smartsheet** Google Sheets](https://apiant.ai/connect/google-sheets-to-smartsheet) Questions ## LiveAgent and Smartsheet, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Smartsheet when something happens in LiveAgent? Any of Smartsheet's 26 actions, including Update row, Update sheet, Add column and Add comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Smartsheet to LiveAgent? Yes. When something happens in Smartsheet, your agent can act in LiveAgent too. This page covers both directions: Smartsheet's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Smartsheet? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Smartsheet without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.