--- title: "Connect LiveAgent and SignNow - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Update Document\" in SignNow." canonical: "https://apiant.ai/connect/liveagent-to-signnow" --- # Connect LiveAgent and SignNow When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Update Document** in [SignNow](https://apiant.ai/connections/signnow), or **Document Updated** in SignNow to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions SignNow **3** triggers SignNow **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and SignNow to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and SignNow can do together ### From LiveAgent to SignNow - When **New conversation** in LiveAgent then **Update Document** in SignNow - When **New Customer** in LiveAgent then **Upload Document** in SignNow ### From SignNow to LiveAgent - When **Document Updated** in SignNow then **Add customer group** in LiveAgent - When **New Document** in SignNow then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and SignNow ## Triggers and actions 6 triggers · 20 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Document Deleted** Triggers when a document has been deleted. - Trigger **Document Updated** Triggers when a document has been updated. - Trigger **New Document** Triggers when a document has been uploaded to SignNow. - Action **Add signing link** Creates a single signing link (and QR code) for a SignNow document or template so anyone with the link can sign it. - Action **Add template** Creates a template in SignNow from an existing document. The source document is flattened into a reusable template. - Action **Delete document** Deletes a document from the SignNow account. - Action **Download document** Downloads a SignNow document as a PDF, or as a zip that also includes its attachments. - Action **Get document** Get a document by id. - Action **Invite to Sign** Sends a free form invite to sign an existing SignNow document that has no fields; the signer can place their signature anywhere on the document. - Action **List documents** Lists the documents in a SignNow folder (for example your Documents folder), with optional filtering by signing status or date and sorting. - Action **List signing links** Lists the signing links created for a document or template. - Action **Merge documents** Merges existing SignNow documents into one new document. - Action **Resend invite** Resends the email invite to sign a document to a signer who has not yet signed. - Action **Update Document** edits an existing document (e.g. adds or updates fields/texts), which fires the user.document.update event without sending an invite (avoids the daily invite limit). - Action **Upload Document** Uploads a file to the SignNow account and returns the new document's ID. - Action **Upload Document & Extract Fields** Uploads a.doc,.docx or.pdf file to SignNow and converts its text tags (and optionally its fillable PDF fields) into SignNow fields. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **SignNow** SignNow provides a secure and easy electronic signature solution that enables you to sign, send and manage...](https://apiant.ai/connections/signnow) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into SignNow - [ **HubSpot to SignNow** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-signnow) - [ **Salesforce to SignNow** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-signnow) - [ **Google Sheets to SignNow** Google Sheets](https://apiant.ai/connect/google-sheets-to-signnow) - [ **Gmail to SignNow** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-signnow) - [ **Google Calendar to SignNow** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-signnow) - [ **Google Drive to SignNow** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-signnow) Questions ## LiveAgent and SignNow, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SignNow when something happens in LiveAgent? Any of SignNow's 13 actions, including Update Document, Upload Document, Upload Document & Extract Fields and Add signing link. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SignNow to LiveAgent? Yes. When something happens in SignNow, your agent can act in LiveAgent too. This page covers both directions: SignNow's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or SignNow? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and SignNow without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.