--- title: "Connect LiveAgent and Rossum - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Upload a Document\" in Rossum." canonical: "https://apiant.ai/connect/liveagent-to-rossum" --- # Connect LiveAgent and Rossum When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Upload a Document** in [Rossum](https://apiant.ai/connections/rossum), or **Document Export** in Rossum to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Rossum **1** trigger Rossum **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Rossum to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Rossum can do together ### From LiveAgent to Rossum - When **New conversation** in LiveAgent then **Upload a Document** in Rossum - When **New Customer** in LiveAgent then **Get document** in Rossum ### From Rossum to LiveAgent - When **Document Export** in Rossum then **Add customer group** in LiveAgent - When **Document Export** in Rossum then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Rossum ## Triggers and actions 4 triggers · 16 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Document Export** Triggers when a document is exported in Rossum. - Action **Add queue** Create a queue. - Action **Confirm annotation** Confirm an annotation. - Action **Delete annotation** Delete an annotation. - Action **Get annotation** Retrieve one annotation (extracted document data) by id. - Action **Get document** Retrieve document metadata by id. - Action **Get queue** Retrieve a queue by id. - Action **Start Annotation** moves an annotation (e.g. to_review) into reviewing status so it can be confirmed; returns the annotation and session timeout. - Action **Update annotation** Update an annotation (e.g. metadata, status). - Action **Upload a Document** Uploads a document to one of Rossum queues ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Rossum** Rossum is cloud-based app that uses artificial intelligence to replicate the human approach to data...](https://apiant.ai/connections/rossum) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Rossum - [ **HubSpot to Rossum** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-rossum) - [ **Google Sheets to Rossum** Google Sheets](https://apiant.ai/connect/google-sheets-to-rossum) - [ **Gmail to Rossum** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-rossum) - [ **Google Calendar to Rossum** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-rossum) - [ **Google Drive to Rossum** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-rossum) - [ **Mailchimp to Rossum** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-rossum) Questions ## LiveAgent and Rossum, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Rossum when something happens in LiveAgent? Any of Rossum's 9 actions, including Update annotation, Upload a Document, Add queue and Confirm annotation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Rossum to LiveAgent? Yes. When something happens in Rossum, your agent can act in LiveAgent too. This page covers both directions: Rossum's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Rossum? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Rossum without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.