--- title: "Connect LiveAgent and Remindlo - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Create Contact\" in Remindlo." canonical: "https://apiant.ai/connect/liveagent-to-remindlo" --- # Connect LiveAgent and Remindlo When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Create Contact** in [Remindlo](https://apiant.ai/connections/remindlo), or **Contact Updated** in Remindlo to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Remindlo **3** triggers Remindlo **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Remindlo to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Remindlo can do together ### From LiveAgent to Remindlo - When **New conversation** in LiveAgent then **Create Contact** in Remindlo - When **New Customer** in LiveAgent then **Find Contact** in Remindlo ### From Remindlo to LiveAgent - When **Contact Updated** in Remindlo then **Add customer group** in LiveAgent - When **New Contact** in Remindlo then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Remindlo ## Triggers and actions 6 triggers · 14 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Campaign Enrolled** Triggers when a contact is being enrolled to a campaign. - Trigger **Contact Updated** Triggers when a contact in Remindlo was updated. - Trigger **New Contact** Triggers when a new contact is created. - Action **Create Contact** Creates a contact in Remindlo, or updates the existing one when the phone number or email already belongs to a contact. Optionally enrols the contact in campaigns in the same call. - Action **Enroll in Campaign** Enrols an existing Remindlo contact in a reminder campaign. Enrolling the same contact twice is harmless and reports already_enrolled. - Action **Find Campaign** Returns the SMS campaigns whose name matches the specified campaign name (case-insensitive). - Action **Find Contact** Finds Remindlo contacts by email, phone, id, or a free-text search plus filters. Returns the matching contacts and the first match. - Action **Get Contact by ID** Finds a specific contact based on its ID. - Action **List Campaigns** Lists every SMS-capable campaign in the Remindlo account. - Action **List Contacts** Lists contacts in your Remindlo account, newest first by default, with optional filters for search text, tags, consent, recurring status and due/created dates. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Remindlo** Remindlo is an SMS reminder service that helps service businesses automatically message customers when...](https://apiant.ai/connections/remindlo) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Remindlo - [ **HubSpot to Remindlo** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-remindlo) - [ **Google Sheets to Remindlo** Google Sheets](https://apiant.ai/connect/google-sheets-to-remindlo) - [ **Gmail to Remindlo** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-remindlo) - [ **Google Calendar to Remindlo** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-remindlo) - [ **Google Drive to Remindlo** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-remindlo) - [ **Mailchimp to Remindlo** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-remindlo) Questions ## LiveAgent and Remindlo, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Remindlo when something happens in LiveAgent? Any of Remindlo's 7 actions, including Create Contact, Enroll in Campaign, Find Campaign and Find Contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Remindlo to LiveAgent? Yes. When something happens in Remindlo, your agent can act in LiveAgent too. This page covers both directions: Remindlo's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Remindlo? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Remindlo without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.