--- title: "Connect LiveAgent to Reloadify - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add order\" in Reloadify." canonical: "https://apiant.ai/connect/liveagent-to-reloadify" --- # Connect LiveAgent to Reloadify When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add order** in [Reloadify](https://apiant.ai/connections/reloadify). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Reloadify **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Reloadify to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Reloadify - When **New conversation** in LiveAgent then **Add order** in Reloadify - When **New Customer** in LiveAgent then **Get order** in Reloadify Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Reloadify ## Triggers and actions 3 triggers · 23 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add global unsubscribe** Globally unsubscribes a profile (by email or profile id) from all Reloadify mailings for a language, or re-subscribes it. - Action **Add order** Creates or updates an order in Reloadify for a language, linked to an existing profile. - Action **Add product** Creates a product in a Reloadify language (shop), or updates it when a product with the same id already exists. - Action **Add shopping cart** Creates or updates a shopping cart for a customer profile in a Reloadify language (shop), e.g. to power abandoned-cart emails. - Action **Create Profile** Creates a profile in a Reloadify language, or updates the existing profile with the same email. - Action **Delete product** Hides a product in a Reloadify language. The product is kept so existing order lines still reference it; send it again as visible to show it. - Action **Delete profile** Deletes a profile (contact) from a Reloadify language by its id. - Action **Find profiles** Finds profiles in a Reloadify language by email address and/or creation and update dates. - Action **Get order** Returns a single order, including its products, totals, status and custom attributes, by its ID within a store language. - Action **Get product** Returns a single product from your Reloadify store by its ID, including price, images, brand, categories and custom attributes. - Action **Get profile** Returns a single Reloadify profile (contact) by its ID, including subscription status, address details and custom attributes. - Action **Get shopping cart** Returns a shopping cart by its ID, including its profile, products, price, recovery link and custom attributes. - Action **List languages** Returns the languages (shops) configured in your Reloadify account, with each language's id, name, code and active status. - Action **List orders** Returns the orders recorded for a store language, optionally filtered by when they were created or updated. - Action **List products** Returns the products in a store language, optionally filtered by when they were created or updated. - Action **List segments** Returns the segments defined in your Reloadify account, optionally limited to one language. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Reloadify** Send personal e-mails and transform one-time-buyers into lifelong customers.](https://apiant.ai/connections/reloadify) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Reloadify - [ **HubSpot to Reloadify** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-reloadify) - [ **Salesforce to Reloadify** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-reloadify) - [ **Slack to Reloadify** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-reloadify) - [ **Google Sheets to Reloadify** Google Sheets](https://apiant.ai/connect/google-sheets-to-reloadify) - [ **Gmail to Reloadify** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-reloadify) - [ **Google Calendar to Reloadify** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-reloadify) Questions ## LiveAgent and Reloadify, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Reloadify when something happens in LiveAgent? Any of Reloadify's 16 actions, including Create Profile, Add global unsubscribe, Add order and Add product. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Reloadify to LiveAgent? Reloadify has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Reloadify's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Reloadify? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Reloadify without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.