--- title: "Connect LiveAgent and ReadyCloud Suite - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add order note\" in ReadyCloud Suite." canonical: "https://apiant.ai/connect/liveagent-to-readycloud-suite" --- # Connect LiveAgent and ReadyCloud Suite When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add order note** in [ReadyCloud Suite](https://apiant.ai/connections/readycloud-suite), or **New Contact** in ReadyCloud Suite to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions ReadyCloud Suite **2** triggers ReadyCloud Suite **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and ReadyCloud Suite to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and ReadyCloud Suite can do together ### From LiveAgent to ReadyCloud Suite - When **New conversation** in LiveAgent then **Add order note** in ReadyCloud Suite - When **New Customer** in LiveAgent then **Create Contact** in ReadyCloud Suite ### From ReadyCloud Suite to LiveAgent - When **New Contact** in ReadyCloud Suite then **Add customer group** in LiveAgent - When **New Order** in ReadyCloud Suite then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and ReadyCloud Suite ## Triggers and actions 5 triggers · 22 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Contact** Triggers when a new Contact is created. - Trigger **New Order** Triggers when a new order is created in the selected ReadyCloud organization. - Action **Add order note** Adds a note to an existing ReadyCloud order, optionally attributed to a named author. - Action **Add product** Creates a product (SKU) in a ReadyCloud organization's product catalog. - Action **Add tag** Adds a tag to a ReadyCloud order. - Action **Create Contact** Creates a new contact in a ReadyCloud organization's directory, with optional addresses and custom fields. - Action **Create Member Event** Creates a calendar event for a member of a ReadyCloud organization, with its title, times, location and alert. - Action **Create Order** Creates a new order in a ReadyCloud organization, with its shipping and billing addresses, boxes, tags, notes and custom fields. - Action **Find boxes** Returns every box packed for a ReadyCloud order, with dimensions, weight, shipping options, tracking number and custom fields. - Action **Find Contact** Returns the contacts in a ReadyCloud organization's directory that match the email address and/or first and last name you supply. - Action **Find Order** Returns the orders in a ReadyCloud organization that match a search phrase and/or filters such as order number, primary ID, PO number, customer email, tag, status or date range. - Action **Find products** Returns the products in a ReadyCloud organization whose code, part number, EAN, ISBN or UPS matches the search text, or whose description contains it. - Action **Get contact** Returns one contact from a ReadyCloud organization's directory, including its addresses, custom fields and optionally its notes. - Action **Get order** Returns one ReadyCloud order with its billing and shipping details, addresses, boxes, tags, notes, relations and custom fields. - Action **Update contact** Updates an existing contact in a ReadyCloud organization's directory. Only the details you fill in are changed. - Action **Update order** Updates an existing order in a ReadyCloud organization, changing only the details you fill in, and returns the updated order. - Action **Update product** Updates an existing product in a ReadyCloud organization's product catalog. Only the details you fill in are changed. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **ReadyCloud Suite** ReadyCloud is the shipping, returns and CRM suite built for eCommerce.](https://apiant.ai/connections/readycloud-suite) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into ReadyCloud Suite - [ **HubSpot to ReadyCloud Suite** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-readycloud-suite) - [ **Google Sheets to ReadyCloud Suite** Google Sheets](https://apiant.ai/connect/google-sheets-to-readycloud-suite) - [ **Gmail to ReadyCloud Suite** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-readycloud-suite) - [ **Google Calendar to ReadyCloud Suite** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-readycloud-suite) - [ **Google Drive to ReadyCloud Suite** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-readycloud-suite) - [ **Mailchimp to ReadyCloud Suite** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-readycloud-suite) Questions ## LiveAgent and ReadyCloud Suite, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ReadyCloud Suite when something happens in LiveAgent? Any of ReadyCloud Suite's 15 actions, including Create Contact, Create Member Event, Create Order and Update contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ReadyCloud Suite to LiveAgent? Yes. When something happens in ReadyCloud Suite, your agent can act in LiveAgent too. This page covers both directions: ReadyCloud Suite's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or ReadyCloud Suite? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and ReadyCloud Suite without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.