# Connect LiveAgent and Readwise When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add Document (Readwise Reader)** in [Readwise](https://apiant.ai/connections/readwise), or **Any Document Created (Readwise Reader)** in Readwise to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Readwise **11** triggers Readwise **2** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Readwise to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Readwise can do together ### From LiveAgent to Readwise - When **New conversation** in LiveAgent then **Add Document (Readwise Reader)** in Readwise - When **New Customer** in LiveAgent then **Create Highlight (Readwise)** in Readwise ### From Readwise to LiveAgent - When **Any Document Created (Readwise Reader)** in Readwise then **Add customer group** in LiveAgent - When **Document Moved to Inbox (Readwise Reader)** in Readwise then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Readwise ## Triggers and actions 14 triggers · 9 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Any Document Created (Readwise Reader)** Triggers when a new Document is created in Reader. - Trigger **Document Archived (Readwise Reader)** Triggers when user archive Reader document. - Trigger **Document Finished (Readwise Reader)** Triggers when user finishes reading the document in Reader (reaches 99% article done). - Trigger **Document Moved to Inbox (Readwise Reader)** Triggers when user moves document to inbox. - Trigger **Document Moved to Later (Readwise Reader)** Triggers when user moves Reader document to later section. - Trigger **Document Shortlisted (Readwise Reader)** Triggers when user shortlists a document in Reader. - Trigger **Document Tags Updated (Readwise Reader)** Triggers when user updates tags in a Reader document. - Trigger **Feed Document Created (Readwise Reader)** Triggers when a new (feed) Document is created in Reader. - Trigger **Highlight Created (Readwise)** Triggers when a new highlight has been created in Readwise. - Trigger **Highlight Tag Created (Readwise)** Triggers when user added a tag to a highlight. - Trigger **Non Feed Document Created (Readwise Reader)** Triggers when a new (non feed) Document is created in Reader. - Action **Add Document (Readwise Reader)** Add Document to Reader - Action **Create Highlight (Readwise)** Create a new highlight in Readwise. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Readwise** Readwise is a tool that makes it easy to revisit and learn from your ebook & article highlights.](https://apiant.ai/connections/readwise) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) - [ **LiveAgent to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/liveagent-to-quickbooks-online) ## More into Readwise - [ **Arxiv to Readwise** Open-access repository API for searching and retrieving scholarly preprints in physics, math, CS, and...](https://apiant.ai/connect/arxiv-to-readwise) - [ **Dub to Readwise** Dub is the open-source link management infrastructure for modern marketing teams.](https://apiant.ai/connect/dub-to-readwise) - [ **HubSpot to Readwise** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-readwise) - [ **Google Sheets to Readwise** Google Sheets](https://apiant.ai/connect/google-sheets-to-readwise) - [ **Gmail to Readwise** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-readwise) - [ **Google Calendar to Readwise** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-readwise) Questions ## LiveAgent and Readwise, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Readwise when something happens in LiveAgent? Any of Readwise's 2 actions, including Create Highlight (Readwise) and Add Document (Readwise Reader). Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Readwise to LiveAgent? Yes. When something happens in Readwise, your agent can act in LiveAgent too. This page covers both directions: Readwise's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Readwise? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.