--- title: "Connect LiveAgent and Postman - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Create Collection\" in Postman." canonical: "https://apiant.ai/connect/liveagent-to-postman" --- # Connect LiveAgent and Postman When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Create Collection** in [Postman](https://apiant.ai/connections/postman), or **New Collection** in Postman to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Postman **5** triggers Postman **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Postman to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Postman can do together ### From LiveAgent to Postman - When **New conversation** in LiveAgent then **Create Collection** in Postman - When **New Customer** in LiveAgent then **Create Environment** in Postman ### From Postman to LiveAgent - When **New Collection** in Postman then **Add customer group** in LiveAgent - When **New Environment** in Postman then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Postman ## Triggers and actions 8 triggers · 33 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Collection** Triggered when a new collection is created. - Trigger **New Environment** Triggers when you need to list environments. Optionally filter by workspace. - Trigger **New Mock Server** Triggers when you need to list mock servers. Optionally filter by workspace. - Trigger **New Monitor** Triggered when a new monitor is created in Postman. - Trigger **New Workspace** Triggered when a new workspace is created. - Action **Create Collection** Creates a new Postman collection. - Action **Create Environment** Creates a new Postman environment with optional variables. - Action **Create Folder** Creates a folder inside a collection. - Action **Create Mock Server** Creates a new mock server from a collection. - Action **Create Monitor** Creates a new Postman monitor for a collection. - Action **Create Request** Creates a new request in a Postman collection. - Action **Create Workspace** Creates a new Postman workspace. - Action **Delete Collection** Delete a collection by ID. - Action **Delete Environment** Delete an environment by ID. - Action **Delete Mock Server** Delete a mock server by ID. - Action **Delete Monitor** Delete a monitor by ID. - Action **Delete Workspace** Delete a workspace by ID. - Action **Find Collection by ID** Returns a single collection by ID. - Action **Find Environment by ID** Returns a single environment by ID. - Action **Find Mock Server by ID** Returns a single mock server by ID. - Action **Find Monitor by ID** Returns a single monitor by ID. - Action **Find Workspace by ID** Returns a single workspace by ID. - Action **List Collections** List all collections accessible to the API key, optionally filtered by workspace. - Action **List Environments** List all environments accessible to the API key, optionally filtered by workspace. - Action **List Workspaces** List all workspaces accessible to the API key. - Action **Run Monitor** Runs a Postman monitor and returns the run results. - Action **Update Collection** Replaces an existing collection with the name, requests and settings you supply. - Action **Update Environment** Updates an existing environment. - Action **Update Mock Server** Update a mock server's config. - Action **Update Monitor** Updates an existing monitor. - Action **Update Workspace** Updates an existing workspace. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Postman** Postman is a platform for building and testing APIs.](https://apiant.ai/connections/postman) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Postman - [ **Gmail to Postman** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-postman) - [ **Beanstalk to Postman** Beanstalk is a code hosting and deployment workflow tool for Git and Subversion.](https://apiant.ai/connect/beanstalk-to-postman) - [ **Clockify to Postman** Clockify is a completely free time tracking software for teams.](https://apiant.ai/connect/clockify-to-postman) - [ **crates.io to Postman** Search Rust crates and read crate metadata, versions, owners and download counts from the crates.io package...](https://apiant.ai/connect/crates-io-to-postman) - [ **Grist to Postman** Grist combines the flexibility of a spreadsheet with the robustness of a database to organize your data...](https://apiant.ai/connect/grist-to-postman) - [ **Langfuse to Postman** Langfuse is an open-source LLM engineering platform (GitHub) that helps teams collaboratively debug...](https://apiant.ai/connect/langfuse-to-postman) Questions ## LiveAgent and Postman, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Postman when something happens in LiveAgent? Any of Postman's 26 actions, including Create Collection, Create Environment, Create Folder and Create Mock Server. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Postman to LiveAgent? Yes. When something happens in Postman, your agent can act in LiveAgent too. This page covers both directions: Postman's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Postman? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Postman without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.