--- title: "Connect LiveAgent to Piwik Pro - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add user annotation\" in Piwik Pro." canonical: "https://apiant.ai/connect/liveagent-to-piwik-pro" --- # Connect LiveAgent to Piwik Pro When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add user annotation** in [Piwik Pro](https://apiant.ai/connections/piwik-pro). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Piwik Pro **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Piwik Pro to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Piwik Pro - When **New conversation** in LiveAgent then **Add user annotation** in Piwik Pro - When **New Customer** in LiveAgent then **Add app** in Piwik Pro Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Piwik Pro ## Triggers and actions 3 triggers · 22 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add app** Creates a new app (website or SharePoint site) in Piwik PRO with its tracking, privacy and consent settings. - Action **Add custom dimension** Creates a new custom dimension in a Piwik PRO app, tracked per session or per event. - Action **Add goal** Creates a new conversion goal for a Piwik PRO app, triggered by a URL, page title, event, download, outlink or manually. - Action **Add tag** Creates a tag in an app's Tag Manager draft version, such as a custom code tag, custom content, popup, or Piwik PRO tracking tag. - Action **Add user annotation** Creates an annotation on an app's analytics timeline for a given date, such as noting a campaign launch. - Action **Delete app** Deletes a Piwik PRO app (site) by its ID. - Action **Execute analytics query** Runs an analytics report query for a Piwik PRO app or meta site and returns the result rows with their metadata. - Action **Get app** Returns the details and settings of a Piwik PRO app, such as its name, URLs, timezone and currency. - Action **Get custom dimension** Returns the definition of a custom dimension in an app, including its name, scope, slot and tracking ID. - Action **Get published version** Returns the currently published Tag Manager version of an app, including its version number, author, publisher and publish date. - Action **Get user annotation** Returns a single user annotation from an app, including its date, content, visibility and author. - Action **List goals** Returns all goals defined for a Piwik PRO website or app. - Action **List tags** Returns the Tag Manager tags of a Piwik PRO app, optionally filtered by name, status, consent type or template. - Action **Publish draft version** Publishes the current Tag Manager draft of an app, making its tags, triggers and variables live. Publishing runs in the background. - Action **Update app** Updates the settings of an existing Piwik PRO app (website or mobile app), such as its name, URLs, timezone, currency and privacy options. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Piwik Pro** Privacy-focused web analytics and tag management platform with a customer data platform for HIPAA-compliant...](https://apiant.ai/connections/piwik-pro) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Piwik Pro - [ **HubSpot to Piwik Pro** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-piwik-pro) - [ **Salesforce to Piwik Pro** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-piwik-pro) - [ **Slack to Piwik Pro** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-piwik-pro) - [ **Google Sheets to Piwik Pro** Google Sheets](https://apiant.ai/connect/google-sheets-to-piwik-pro) - [ **Gmail to Piwik Pro** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-piwik-pro) - [ **Google Calendar to Piwik Pro** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-piwik-pro) Questions ## LiveAgent and Piwik Pro, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Piwik Pro when something happens in LiveAgent? Any of Piwik Pro's 15 actions, including Update app, Add app, Add custom dimension and Add goal. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Piwik Pro to LiveAgent? Piwik Pro has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Piwik Pro's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Piwik Pro? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Piwik Pro without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.