--- title: "Connect LiveAgent and Pinata - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add file to group\" in Pinata, or \"New Pin\" in Pinata to \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/liveagent-to-pinata" --- # Connect LiveAgent and Pinata When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add file to group** in [Pinata](https://apiant.ai/connections/pinata), or **New Pin** in Pinata to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Pinata **1** trigger Pinata **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Pinata to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Pinata can do together ### From LiveAgent to Pinata - When **New conversation** in LiveAgent then **Add file to group** in Pinata - When **New Customer** in LiveAgent then **Update file** in Pinata ### From Pinata to LiveAgent - When **New Pin** in Pinata then **Add customer group** in LiveAgent - When **New Pin** in Pinata then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Pinata ## Triggers and actions 4 triggers ยท 21 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Pin** Triggers when you have a new pinned file. - Action **Add file to group** Associates an existing file with a group by ID. - Action **Add group** Adds a new group for organizing pinned files. - Action **Delete file** Deletes a file from your Pinata account on the public or private IPFS network. - Action **Delete group** Deletes a group from your Pinata account on the public or private IPFS network. Files in the group are not deleted. - Action **Get file** Fetches a file's metadata by ID. An error occurs if the file is not found. - Action **Get group** Retrieves a single Pinata group by its id on the public or private IPFS network. - Action **List files** Returns all files on the chosen IPFS network, optionally filtered. - Action **List groups** Returns all groups on the account. - Action **Pin File** Uploads (pins) a file to Pinata on the public or private IPFS network. - Action **Pin JSON to IPFS** Uploads a JSON object to Pinata and pins it to public IPFS, returning its CID. - Action **Pin NFT Metadata File** Uploads a JSON object (such as NFT metadata with name, description, image and attributes) to Pinata and pins it to IPFS, returning its CID. - Action **Remove file from group** Removes a file from a group on the public or private IPFS network. The file itself is not deleted. - Action **Update file** Updates the name and/or key-value metadata of a file on Pinata's public or private IPFS network. - Action **Update group** Updates the name or public/private setting of a Pinata group. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Pinata** Pinata is the simplest way to upload and manage files on IPFS.](https://apiant.ai/connections/pinata) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Pinata - [ **Google Sheets to Pinata** Google Sheets](https://apiant.ai/connect/google-sheets-to-pinata) - [ **Google Calendar to Pinata** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-pinata) - [ **Mailchimp to Pinata** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pinata) - [ **ActiveCampaign to Pinata** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-pinata) - [ **Notion to Pinata** A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.](https://apiant.ai/connect/notion-to-pinata) - [ **Airtable to Pinata** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-pinata) Questions ## LiveAgent and Pinata, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Pinata when something happens in LiveAgent? Any of Pinata's 14 actions, including Update file, Update group, Add file to group and Add group. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Pinata to LiveAgent? Yes. When something happens in Pinata, your agent can act in LiveAgent too. This page covers both directions: Pinata's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Pinata? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Pinata without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.