# Connect LiveAgent and Pcloud When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add public link for file** in [Pcloud](https://apiant.ai/connections/pcloud), or **New file** in Pcloud to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Pcloud **1** trigger Pcloud **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Pcloud to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Pcloud can do together ### From LiveAgent to Pcloud - When **New conversation** in LiveAgent then **Add public link for file** in Pcloud - When **New Customer** in LiveAgent then **Update file** in Pcloud ### From Pcloud to LiveAgent - When **New file** in Pcloud then **Add customer group** in LiveAgent - When **New file** in Pcloud then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Pcloud ## Triggers and actions 4 triggers · 20 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New file** Triggers when a new file appears in the chosen pCloud folder. - Action **Add folder** Creates a new folder in pCloud, inside a parent folder or at a given path. - Action **Add public link for file** Creates a public link to a file in pCloud and returns the link and its code. - Action **Copy file** Copies a file to another folder or path in your pCloud drive and returns the new file's details. - Action **Delete file** Deletes a file from pCloud, identified by its file id or path. - Action **Delete folder** Deletes an empty folder in pCloud by its id or path and returns the deleted folder's details. - Action **Get file** Returns the details of a file in pCloud, such as its name, path, size and content type. - Action **Get file download link** Returns a temporary download link for a pCloud file, along with when the link expires. - Action **Get user info** Returns the connected pCloud user's account details: email, verification and premium status, language, and storage quota usage. - Action **List folder contents** Returns the files and subfolders inside a pCloud folder, optionally the whole tree. - Action **List public links** Returns all of the current user's public links to files and folders, with download and traffic counts. - Action **Update file** Renames a file and/or moves it to another folder in pCloud. Returns the updated file's details. - Action **Update folder** Renames and/or moves a folder in pCloud and returns the updated folder's details. - Action **Upload file** Uploads a file from a URL into a pCloud folder and returns the new file's details. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Pcloud** Cloud storage platform for securely storing, syncing, and sharing files and folders across devices.](https://apiant.ai/connections/pcloud) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) - [ **LiveAgent to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/liveagent-to-quickbooks-online) ## More into Pcloud - [ **HubSpot to Pcloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pcloud) - [ **Google Sheets to Pcloud** Google Sheets](https://apiant.ai/connect/google-sheets-to-pcloud) - [ **Gmail to Pcloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-pcloud) - [ **Google Calendar to Pcloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-pcloud) - [ **Google Drive to Pcloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-pcloud) - [ **Mailchimp to Pcloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pcloud) Questions ## LiveAgent and Pcloud, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Pcloud when something happens in LiveAgent? Any of Pcloud's 13 actions, including Update file, Update folder, Upload file and Add folder. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Pcloud to LiveAgent? Yes. When something happens in Pcloud, your agent can act in LiveAgent too. This page covers both directions: Pcloud's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Pcloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.