--- title: "Connect LiveAgent to PawthosX - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add client\" in PawthosX." canonical: "https://apiant.ai/connect/liveagent-to-pawthosx" --- # Connect LiveAgent to PawthosX When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add client** in [PawthosX](https://apiant.ai/connections/pawthosx). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions PawthosX **24** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and PawthosX to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in PawthosX - When **New conversation** in LiveAgent then **Add client** in PawthosX - When **New Customer** in LiveAgent then **Update client** in PawthosX Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and PawthosX ## Triggers and actions 3 triggers · 31 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add case** Creates a new case for a patient in PawthosX. - Action **Add client** Creates a new client (pet owner) record in PawthosX. - Action **Add patient** Create a new patient (pet) record. - Action **Cancel appointment** Cancels an appointment in PawthosX and returns the updated appointment. - Action **Create Discount Code** - Action **Create Vendor** Triggers and created vendors within SupplyRoom in ClinicOS. - Action **Delete client** Deletes a client (pet owner) record from PawthosX. - Action **Delete patient** Deletes a patient by ID. - Action **Find Appointment** Returns appointments that match the specified client or patient name search and optional filters. - Action **Get appointment** Get a single appointment by its ID, including its schedule item, client, patient and travel details. - Action **Get case** Retrieves a single case by its ID, including its milestones. - Action **Get client** Retrieves a single PawthosX client (pet owner) by ID. - Action **Get estimate** Retrieve a single estimate (treatment plan) by ID, including its line items. - Action **Get patient** Get a single patient by ID, including species, breed, owner, contacts and status details. - Action **Get vendor** Retrieves a single inventory vendor by its ID. - Action **List cases** Lists all cases for a patient. - Action **List clients** Returns all clients, optionally narrowed by a search query, tag, or active status. - Action **List estimates** Get a paginated list of estimates with optional filters. - Action **List patients** Lists patients, optionally filtered by client, species, tag or a search term. Returns up to 100 patients. - Action **List vendors** Lists the clinic's inventory vendors, optionally filtered by active status. - Action **Update case** Updates an existing case in PawthosX. Only the fields you fill in are changed. - Action **Update client** Update an existing client's details. - Action **Update Patient** Triggers update a pet's status (e.g., "Mark as Deceased" or "Update Weight") based on from other apps. - Action **Update vendor** Updates an existing vendor (supplier) in PawthosX. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **PawthosX** PawthosX is a AI-native operating system for Veterinary Clinics that streamlines appointments, records...](https://apiant.ai/connections/pawthosx) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into PawthosX - [ **HubSpot to PawthosX** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pawthosx) - [ **Salesforce to PawthosX** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-pawthosx) - [ **Slack to PawthosX** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-pawthosx) - [ **Google Sheets to PawthosX** Google Sheets](https://apiant.ai/connect/google-sheets-to-pawthosx) - [ **Gmail to PawthosX** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-pawthosx) - [ **Google Calendar to PawthosX** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-pawthosx) Questions ## LiveAgent and PawthosX, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PawthosX when something happens in LiveAgent? Any of PawthosX's 24 actions, including Create Discount Code, Create Vendor, Update case and Update client. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PawthosX to LiveAgent? PawthosX has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads PawthosX's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or PawthosX? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and PawthosX without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.