--- title: "Connect LiveAgent and Outlign - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Create Task\" in Outlign." canonical: "https://apiant.ai/connect/liveagent-to-outlign" --- # Connect LiveAgent and Outlign When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Create Task** in [Outlign](https://apiant.ai/connections/outlign), or **Milestone Created** in Outlign to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Outlign **8** triggers Outlign **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Outlign to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Outlign can do together ### From LiveAgent to Outlign - When **New conversation** in LiveAgent then **Create Task** in Outlign - When **New Customer** in LiveAgent then **Update Task** in Outlign ### From Outlign to LiveAgent - When **Milestone Created** in Outlign then **Add customer group** in LiveAgent - When **Milestone Updated** in Outlign then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Outlign ## Triggers and actions 11 triggers · 20 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **Milestone Created** Triggers when a new milestone is created. - Trigger **Milestone Updated** Triggers when a milestone is updated. - Trigger **New Client** Triggers when a new client is created. - Trigger **New Project** Triggers when a new project is created. - Trigger **New Task** Triggers when a new task is created. - Trigger **Section Updated** Triggers when a section / phase is updated. - Trigger **Task Completed** Triggers when a task is marked as completed. - Trigger **Task Due Date Updated** Triggers when a task's due date is updated. - Action **Create Client** Creates a new client. - Action **Create Milestone** creates a milestone on a project (required title, due_date YYYY-MM-DD, project_id). - Action **Create Project** Creates a new project from scratch. - Action **Create Section** Creates a new section / phase in a project. - Action **Create Task** Creates a new task in a project. - Action **Find Client** Finds a client by name. - Action **Find Project** Finds a project by name within a specific client. - Action **Find Section** Finds sections / phases by title within a specific project. - Action **Find Task** Finds tasks by title within a specific section. - Action **Get Milestone** Returns a milestone with its title, due date, description, color and project. - Action **Update Milestone** updates an existing milestone's title, due_date, description or color (all optional); fires milestone.updated. - Action **Update Section** updates an existing section (phase): title, due_date, is_internal (all optional); fires phase.updated. - Action **Update Task** updates an existing task (title, due_date, completed, etc.); changing due_date fires task.due_date_updated, completing fires task.completed. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Outlign** Outlign is a simple Project Management tool for Creative Teams](https://apiant.ai/connections/outlign) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Outlign - [ **HubSpot to Outlign** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-outlign) - [ **Google Sheets to Outlign** Google Sheets](https://apiant.ai/connect/google-sheets-to-outlign) - [ **Gmail to Outlign** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-outlign) - [ **Google Calendar to Outlign** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-outlign) - [ **Google Drive to Outlign** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-outlign) - [ **Mailchimp to Outlign** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-outlign) Questions ## LiveAgent and Outlign, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Outlign when something happens in LiveAgent? Any of Outlign's 13 actions, including Create Client, Create Milestone, Create Project and Create Section. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Outlign to LiveAgent? Yes. When something happens in Outlign, your agent can act in LiveAgent too. This page covers both directions: Outlign's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Outlign? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Outlign without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.