--- title: "Connect LiveAgent and Open Government, Queensland Government - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Find datasets by criteria\" in Open Government, Queensland Government." canonical: "https://apiant.ai/connect/liveagent-to-open-government-queensland-government" --- # Connect LiveAgent and Open Government, Queensland Government When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Find datasets by criteria** in [Open Government, Queensland Government](https://apiant.ai/connections/open-government-queensland-government), or **New dataset** in Open Government, Queensland Government to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Open Government, Queensland Government **1** trigger Open Government, Queensland Government **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Open Government, Queensland Government to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and Open Government, Queensland Government can do together ### From LiveAgent to Open Government, Queensland Government - When **New conversation** in LiveAgent then **Find datasets by criteria** in Open Government, Queensland Government - When **New Customer** in LiveAgent then **Find resources by criteria** in Open Government, Queensland Government ### From Open Government, Queensland Government to LiveAgent - When **New dataset** in Open Government, Queensland Government then **Add customer group** in LiveAgent - When **New dataset** in Open Government, Queensland Government then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Open Government, Queensland Government ## Triggers and actions 4 triggers · 17 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New dataset** Fires when a new dataset is published on the Queensland Government open data portal. - Action **Find datasets by criteria** Search datasets on the portal by keyword, tag, organization, or other facets. - Action **Find resources by criteria** Search across all data resources by field/value criteria. - Action **Get dataset** Retrieve the full metadata and resource list for a single dataset by its id or name. - Action **Get group** Returns one thematic group of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own group endpoint, so the group is read from a dataset search instead; a group with no datasets is reported as not found. - Action **Get organization** Returns one publishing organisation of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own organisation endpoint, so the organisation is read from a dataset search instead; an organisation with no datasets is reported as not found. - Action **Get resource** Returns one published file or service of the Queensland open data catalogue by its file id, including its download link, format and size. - Action **List datasets** Returns the short name of each dataset on the Queensland Government open data portal, up to 1000 per call. - Action **List groups** Returns every thematic group datasets are filed under on the Queensland open data portal, with a dataset count for each. The portal blocks its own group-list endpoint, so the groups are read from the dataset search's grouped counts. - Action **List organizations** Returns every publishing organisation on the Queensland open data portal, with a dataset count for each. The portal blocks its own organisation-list endpoint, so the organisations are read from the dataset search's grouped counts. - Action **List tags** Returns the tags used to label datasets on the Queensland open data portal, optionally narrowed to tags containing given text or belonging to one vocabulary. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Open Government, Queensland Government** Queensland Government Open Data. Public open-data portal — search dataset catalogs and retrieve published...](https://apiant.ai/connections/open-government-queensland-government) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Open Government, Queensland Government - [ **HubSpot to Open Government, Queensland Government** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-open-government-queensland-government) - [ **Slack to Open Government, Queensland Government** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-open-government-queensland-government) - [ **Google Sheets to Open Government, Queensland Government** Google Sheets](https://apiant.ai/connect/google-sheets-to-open-government-queensland-government) - [ **Gmail to Open Government, Queensland Government** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-open-government-queensland-government) - [ **Google Calendar to Open Government, Queensland Government** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-open-government-queensland-government) - [ **Google Drive to Open Government, Queensland Government** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-open-government-queensland-government) Questions ## LiveAgent and Open Government, Queensland Government, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Open Government, Queensland Government when something happens in LiveAgent? Any of Open Government, Queensland Government's 10 actions, including Find datasets by criteria, Find resources by criteria, Get dataset and Get group. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Open Government, Queensland Government to LiveAgent? Yes. When something happens in Open Government, Queensland Government, your agent can act in LiveAgent too. This page covers both directions: Open Government, Queensland Government's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or Open Government, Queensland Government? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Open Government, Queensland Government without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.