# Connect LiveAgent to Mydentify

When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add product import** in [Mydentify](https://apiant.ai/connections/mydentify). Describe the whole flow and it is built, tested on every scenario and kept running.

LiveAgent **3** triggers LiveAgent **7** actions Mydentify **11** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want LiveAgent and Mydentify to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

Example flows

## What LiveAgent can start in Mydentify

- When **New conversation** in LiveAgent then **Add product import** in Mydentify
- When **New Customer** in LiveAgent then **Send product import to manual review** in Mydentify

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with LiveAgent and Mydentify

## Triggers and actions 3 triggers · 18 actions

- Trigger

**New conversation**

Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.

- Trigger

**New Customer**

Triggers when a new customer (contact) is added in LiveAgent.

- Trigger

**New Customer (Experimental)**

Triggers when a new customer (contact) is added in LiveAgent.

- Action

**Add customer group**

Creates a new customer group in LiveAgent with a name and optional text and background colors.

- Action

**Add tag**

Creates a new tag in LiveAgent that can be assigned to conversations.

- Action

**Get conversation**

Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.

- Action

**List conversation messages**

Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.

- Action

**List conversations**

Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.

- Action

**List customer groups**

Returns every customer group defined in the LiveAgent account, with each group's id and name.

- Action

**List tags**

Returns every tag defined in the LiveAgent account, with each tag's id and name.

- Action

**Add product import**

create or reuse a durable product diagnostic or product import.

- Action

**Confirm product import goals**

confirm evidence-backed intents and choose the publication path for a product import.

- Action

**Get directory**

structured data for a directory record, collection, or facet index, by slug.

- Action

**Get leaderboard**

a permanent weekly leaderboard record and its public standings, by slug.

- Action

**Get product import**

current import state, evidence candidates, warnings, duplicate resolution, and next action.

- Action

**List directories**

the complete public product-directory catalog.

- Action

**List leaderboards**

the current product leaderboard(s), real activity, and completed results.

- Action

**List product categories**

Mydentify's portable product category taxonomy and directory mappings.

- Action

**Preview product import**

inspect identity and duplicates without creating a product import.

- Action

**Send product import to manual review**

preserve a failed import and send it to editorial review.

- Action

**Verify product import badge**

recheck the required free-product backlink and publish the product when verified.

## Each app on its own

- [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent)
- [ **Mydentify** Discover software by task through structured product directories and weekly leaderboards](https://apiant.ai/connections/mydentify)

Reviews

## What our customers say

## More from LiveAgent

- [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api)
- [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce)
- [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack)
- [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp)
- [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe)
- [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify)

## More into Mydentify

- [ **HubSpot to Mydentify** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-mydentify)
- [ **Salesforce to Mydentify** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-mydentify)
- [ **Slack to Mydentify** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-mydentify)
- [ **Google Sheets to Mydentify** Google Sheets](https://apiant.ai/connect/google-sheets-to-mydentify)
- [ **Gmail to Mydentify** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-mydentify)
- [ **Google Calendar to Mydentify** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-mydentify)

Questions

## LiveAgent and Mydentify, answered

###

### What can start an automation from LiveAgent?

Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in Mydentify when something happens in LiveAgent?

Any of Mydentify's 11 actions, including Send product import to manual review, Add product import, Confirm product import goals and Get directory. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from Mydentify to LiveAgent?

Mydentify has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Mydentify's API documentation and adds it.

###

### Do I have to build a connector for LiveAgent or Mydentify?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### Can my AI client use LiveAgent and Mydentify without building an automation?

Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.