--- title: "Connect LiveAgent and My Hours - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add Task to Project\" in My Hours." canonical: "https://apiant.ai/connect/liveagent-to-my-hours" --- # Connect LiveAgent and My Hours When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add Task to Project** in [My Hours](https://apiant.ai/connections/my-hours), or **New Project** in My Hours to **Add customer group** in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions My Hours **3** triggers My Hours **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and My Hours to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent and My Hours can do together ### From LiveAgent to My Hours - When **New conversation** in LiveAgent then **Add Task to Project** in My Hours - When **New Customer** in LiveAgent then **Create Client** in My Hours ### From My Hours to LiveAgent - When **New Project** in My Hours then **Add customer group** in LiveAgent - When **New Project Task** in My Hours then **List conversation messages** in LiveAgent Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and My Hours ## Triggers and actions 6 triggers · 27 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Trigger **New Project** Fires when a new project is created in My Hours. - Trigger **New Project Task** Triggers when a new project task is added to the project. - Trigger **New Time Log** Fires once for each new time log recorded in My Hours within the last 7 days. - Action **Add tag** Create a tag. - Action **Add Task to Project** Adds a task to a selected project. - Action **Add team member** Add a team member. - Action **Create Client** Creates a new Client - Action **Create Project** Creates a new Project - Action **Create Time Log** Creates a new time log - Action **Delete time log** Delete a time log. - Action **Find Project** Finds a Project by name. - Action **Find Project Task** Finds a Project Task - Action **Get project** Get project details by id. - Action **Get Time Logs** View all time logs in a selected date period. - Action **List clients** List all clients. - Action **List tags** List all tags in the My Hours account, active or archived. - Action **List team members** List all team members. - Action **Start timer** Start a new timer. - Action **Stop timer** Stop a running timer. - Action **Update client** Edit a client. - Action **Update project** Edit a project. - Action **Update project task** Edit a project task. - Action **Update time log** Edit a time log. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **My Hours** My Hours is a simple and free time tracker, with insightful reports and invoicing features.](https://apiant.ai/connections/my-hours) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into My Hours - [ **HubSpot to My Hours** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-my-hours) - [ **Google Sheets to My Hours** Google Sheets](https://apiant.ai/connect/google-sheets-to-my-hours) - [ **Gmail to My Hours** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-my-hours) - [ **Google Calendar to My Hours** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-my-hours) - [ **Google Drive to My Hours** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-my-hours) - [ **Mailchimp to My Hours** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-my-hours) Questions ## LiveAgent and My Hours, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in My Hours when something happens in LiveAgent? Any of My Hours's 20 actions, including Create Client, Create Project, Create Time Log and Update client. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from My Hours to LiveAgent? Yes. When something happens in My Hours, your agent can act in LiveAgent too. This page covers both directions: My Hours's triggers and LiveAgent's actions are listed here as well. ### ### Do I have to build a connector for LiveAgent or My Hours? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and My Hours without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.