--- title: "Connect LiveAgent to Micro-SaaS AI Suite - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Classify support ticket\" in Micro-SaaS AI Suite." canonical: "https://apiant.ai/connect/liveagent-to-micro-saas-ai-suite" --- # Connect LiveAgent to Micro-SaaS AI Suite When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Classify support ticket** in [Micro-SaaS AI Suite](https://apiant.ai/connections/micro-saas-ai-suite). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Micro-SaaS AI Suite **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Micro-SaaS AI Suite to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Micro-SaaS AI Suite - When **New conversation** in LiveAgent then **Classify support ticket** in Micro-SaaS AI Suite - When **New Customer** in LiveAgent then **Enrich B2B lead** in Micro-SaaS AI Suite Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Micro-SaaS AI Suite ## Triggers and actions 3 triggers · 26 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Analyze review sentiment** Analyzes a product review and returns its overall sentiment and the product features it mentions. - Action **Classify support ticket** Classifies a customer support ticket by category, urgency and customer sentiment, and returns a suggested action and a draft reply. - Action **Compare product specs** Compares two products' specifications with AI and returns the winner in each category, the key differences, and an overall recommendation. - Action **Crawl website to markdown** Crawls a website starting from a URL and returns its content converted to markdown, with word and token counts. - Action **Detect fake review** Scores a product review for authenticity and returns a verdict (Genuine, Suspicious or Bot / Spam) with the risk factors found. - Action **Enrich B2B company** Returns firmographics, tech stack and decision makers for a company, looked up by its website domain. - Action **Enrich B2B lead** Enriches a B2B lead with firmographics, an intent score, and a suggested decision maker for the company. - Action **Generate product copy** Generates an SEO title, description, bullet points and keywords for a product from its name and key features. - Action **Parse document** Extracts structured data (merchant, date, totals, tax and line items) from a receipt, invoice, business card or general document image at a URL. - Action **Review PR diff** Reviews a pull request diff for security issues and returns a score, grade, verdict and comments. - Action **Scan GitHub repo** Scans a public GitHub repository and returns its details, detected tech stack, top contributors as developer leads, and repository health indicators. - Action **Scrape and extract web page** Scrapes a web page and returns the requested fields extracted into structured data. - Action **Scrape Google Maps** Searches Google Maps for businesses matching a term in a location and returns the places found, optionally enriched with contact details. - Action **Scrape Google SERP** Searches Google for a keyword and returns the organic results, People Also Ask questions and sponsored ads. - Action **Scrape Instagram profile** Scrapes public Instagram data for a profile username, a post URL, or a hashtag and returns the scraped items. - Action **Scrape Reddit** Scrapes Reddit posts (and optionally their comments) from a post URL, a subreddit, or a keyword search. - Action **Scrape YouTube Shorts** Returns YouTube Shorts videos from a channel or matching a search keyword. - Action **Track ecommerce price** Returns the current price, original price, discount, stock status and rating for an ecommerce product page. - Action **Verify email** Checks an email address for valid format, disposable provider and mail servers, and returns a deliverability score and verdict. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Micro-SaaS AI Suite** 8 serverless AI APIs for sentiment analysis, copy generation, email verification, & OCR](https://apiant.ai/connections/micro-saas-ai-suite) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Micro-SaaS AI Suite - [ **HubSpot to Micro-SaaS AI Suite** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-micro-saas-ai-suite) - [ **Salesforce to Micro-SaaS AI Suite** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-micro-saas-ai-suite) - [ **Slack to Micro-SaaS AI Suite** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-micro-saas-ai-suite) - [ **Google Sheets to Micro-SaaS AI Suite** Google Sheets](https://apiant.ai/connect/google-sheets-to-micro-saas-ai-suite) - [ **Gmail to Micro-SaaS AI Suite** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-micro-saas-ai-suite) - [ **Google Calendar to Micro-SaaS AI Suite** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-micro-saas-ai-suite) Questions ## LiveAgent and Micro-SaaS AI Suite, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Micro-SaaS AI Suite when something happens in LiveAgent? Any of Micro-SaaS AI Suite's 19 actions, including Analyze review sentiment, Classify support ticket, Compare product specs and Crawl website to markdown. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Micro-SaaS AI Suite to LiveAgent? Micro-SaaS AI Suite has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Micro-SaaS AI Suite's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Micro-SaaS AI Suite? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Micro-SaaS AI Suite without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.