--- title: "Connect LiveAgent to Keywords AI - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Update user\" in Keywords AI." canonical: "https://apiant.ai/connect/liveagent-to-keywords-ai" --- # Connect LiveAgent to Keywords AI When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Update user** in [Keywords AI](https://apiant.ai/connections/keywords-ai). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Keywords AI **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Keywords AI to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Keywords AI - When **New conversation** in LiveAgent then **Update user** in Keywords AI - When **New Customer** in LiveAgent then **Add prompt** in Keywords AI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Keywords AI ## Triggers and actions 3 triggers · 23 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add prompt** Creates a new prompt in your Keywords AI workspace with an optional description. Returns the new prompt, including its id and slug. - Action **Add prompt version** Creates a new version of a prompt with its messages, model and settings. The new version becomes the prompt's current draft and earlier versions become read-only. - Action **Add span** Logs an LLM call or workflow step as a span in Keywords AI (Respan), with its model, input, output, token usage, latency and trace links. Returns the stored span. - Action **Delete prompt** Deletes a prompt and all of its versions from your prompt library. - Action **Get prompt** Returns a prompt template with its name, description, slug, tags, and its current and deployed (live) versions. - Action **Get span** Returns a single span (logged LLM request) with its input, output, token usage, cost, latency, metadata and evaluation scores. - Action **Get trace** Returns one trace with its aggregate cost, token and error metrics and its full tree of spans. - Action **Get user** Returns a user's profile and current budget usage, looked up by your own identifier for that user. - Action **List models** Returns the models your Keywords AI project can use through the gateway, with each model's context window and pricing. - Action **List prompts** Returns the prompts in your Keywords AI workspace, optionally filtered and sorted. - Action **List prompt versions** Returns every version of a prompt, newest first, including each version's messages, model and settings. - Action **List spans** Returns the spans (request logs) in your Keywords AI account, optionally filtered by time range, environment, type and span fields, and sorted as you choose. - Action **List traces** Returns the traces recorded in your Keywords AI account, optionally narrowed by time range, environment and filter conditions. - Action **List users** Returns the users (your end customers) tracked in your organization, with their usage analytics such as requests, tokens, cost and budget settings. - Action **Update prompt** Updates the name or description of a prompt in Keywords AI. - Action **Update user** Updates a user's profile and spending budget in Keywords AI, such as their name, email, metadata, budgets and markup. Returns the updated user. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Keywords AI** Keywords AI is an LLM observability and gateway platform for tracking, debugging, and managing AI workflows...](https://apiant.ai/connections/keywords-ai) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Keywords AI - [ **HubSpot to Keywords AI** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-keywords-ai) - [ **Salesforce to Keywords AI** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-keywords-ai) - [ **Slack to Keywords AI** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-keywords-ai) - [ **Google Sheets to Keywords AI** Google Sheets](https://apiant.ai/connect/google-sheets-to-keywords-ai) - [ **Gmail to Keywords AI** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-keywords-ai) - [ **Google Calendar to Keywords AI** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-keywords-ai) Questions ## LiveAgent and Keywords AI, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Keywords AI when something happens in LiveAgent? Any of Keywords AI's 16 actions, including Update prompt, Update user, Add prompt and Add prompt version. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Keywords AI to LiveAgent? Keywords AI has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Keywords AI's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Keywords AI? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Keywords AI without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.